Implementation Consultant

Job Description: 

Job Title: Implementation Consultant

Location: Remote

Job Type: Full-Time

Reports To: Implementation Support Manager

Job Overview:

The Implementation Consultant will oversee the technical onboarding and integration of channel partners to the company’s payment platform. This role combines project management, technical expertise, and exceptional communication skills to ensure a seamless integration experience and high partner satisfaction.

Key Responsibilities:

Integration Management:

• Lead the implementation process for channel partners, from initial scoping to full deployment.
• Develop and maintain implementation documentation, including API guides and best practices.
• Collaborate with partners to understand and address their technical requirements.

Technical Support:

• Provide ongoing technical support during and after the implementation process.
• Troubleshoot and resolve implementation issues in coordination with internal engineering teams.

Project Coordination:

• Create and manage project plans, timelines, and deliverables for partner implementations.
• Regularly communicate project status, risks, and issues to stakeholders.

Collaboration:

• Work with the product team to prioritize and address implementation-related feature requests.
• Collaborate with sales, customer support, and other teams to ensure a unified approach to partner management.

Continuous Improvement:

• Gather feedback from partners and internal teams to enhance the implementation process and product.
• Stay informed about industry trends and best practices in payment implementations.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in technical project management, implementations, or related roles.
• Strong understanding of APIs, web services, and related technologies.
• Excellent project management skills with experience in agile methodologies.
• Strong problem-solving abilities and technical troubleshooting skills.
• Exceptional communication and interpersonal skills.

Business Unit: 

Scheduled Weekly Hours:

Number of Openings Available: 

Worker Type: 

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.