Services Consultant

Founded in 1989, Management Controls is a United States-based company that transforms the working relationship between owners and contractors (in industries relying on contractors for operations, routine maintenance, turnarounds and capital projects) by providing full visibility and cost controls.

Management Controls is an exciting and rapidly growing organization dedicated to staffing its Professional Services Team with seasoned, motivated, and effective team members. The Services Consultants within this team work to develop a comprehensive understanding of the software implementation lifecycle, manage the day-to-day administration of the Track platform, and provide value-added Consulting services while implementing MCI’s contractor workforce management tools, following well-documented standard guidelines.

All training for this role is provided on the job, in person, on Teams, and via MCi’s training platform Track University, where the successful applicant will attain Track User Certification. This formal training is complemented by ongoing development designed to expand experience both technically and practically. We value the whole person, the life experience, and the personality they bring to the role.

Our Core Competencies:

• Initiative: Works without direct supervision; searches for ways to contribute; proactively assists other team members; asks for help when needed; volunteers for ad-hoc assignments
• Problem-Solving: Anticipates obstacles and proposes constructive solutions; troubleshoots client-specific issues with Track functionality; utilizes MCi resources to resolve problems and challenges
• Motivation: Desires to go “above and beyond” for MCi clients; able to motivate cross-functional teams and client stakeholders to achieve a shared goal; exhibits a positive, can-do attitude
• Adherence to Standards and Directives: Follows MCi’s implementation methodology; utilizes documented standards and defined processes; follows supervisor instructions
• Communication Skills: Communicates effectively in writing, in person, and by phone or web meeting; exhibits professionalism in client interactions; represents MCi effectively

Management Controls is headquartered in Houston, TX. This position is open to candidates outside of Houston, within the contiguous U.S., that are able to work 100% remote.

Duties and responsibilities:

Implementation:

• Works with clients to execute Track Platform implementation project plans, ensuring that implementations follow MCi’s standards and are delivered consistently
• Facilitates the completion of standardization elements, integration and user acceptance testing, and other project deliverables in adherence to the project schedule
• Helps clients with the identification and organization of Master Data as required
• Collaborates with clients to expand their current contractor management strategy and business processes across their major divisions based on industry best practices
• Works collaboratively with the MCi team, as well as with client business stakeholders, to optimize contractor work processes and the use of Track
• Provides instructor-led training in group and one-on-one settings, and provides end-user support during and after the implementation process
• Becomes a Track subject matter expert and champion by driving understanding and knowledge of systems and processes both internally and externally

Operations:

• Facilitate and ensure compliance of the Track daily settlement process via computer-based software
• Utilize Track reporting and data insights to audit user role compliance for process timeliness, due date compliance, and error corrections
• Assign schedules and pay formulas within Track for proper calculations of net billable hours
• Manage the daily business process within Track to confirm settlement of charges within client’s ERP
• Provide training to Supervisors and Vendors during onboarding and general maintenance
• Manage user accounts/profiles and report filters, and other ad hoc administrative requests
• Manage labor, equipment, and material rates to guarantee most up to date contractual compliance
• Provide support for all Track Platform issues that hinder operation of daily settlement process

Qualifications:

• Degree level qualification (business or technical preferred) or equivalent is preferred, but not required
• Experience in finance, procurement, contractor management, IT or heavy industry
• Able to travel up to 50% and occasionally for extended periods of time

Desirable Experience:

• Experience as a user of Track Software is preferred, but not required
• Three or more years of software consulting or experience supporting business applications
• Minimum of 3 years of experience in payroll, timekeeping, procurement, or contractor management
• Proficiency in the Microsoft Office suite (i.e. Outlook, Teams, Excel, Word, etc.)

Soft Skills:

• Excellent oral and written communication skills
• Ability to communicate through various forums (written, verbal, remote, etc.)
• Ability to build and maintain effective working relationships
• Ability to provide standard training in one-on-one or group setting
• Ability to work in a team environment