Your mission (responsibilities):
Further Group is a fast growing and dynamic company at the forefront of innovation, leveraging cutting edge technology and a deep understanding of the healthcare sector to deliver turnkey solutions for the treatment of serious medical conditions.
Our company works with insurers, large employers and affinity organizations worldwide, to accelerate consumer access to the best treatment choices. As the global leader in our field, we are seeking a highly experienced and dynamic individual to join âthe Customer Service team.
This is an open vacancy in case you want to apply but there is no specific open position.
As a growing company, we are always willing to increase our Customer Service Team. Â The ideal candidates will have a previous customer service experience or exposure of working in a healthcare setting. Working as a Customer Service at Further Group, you will assess, plan, implement, monitor and evaluate actions required to provide the best remote support to the patient prior, during and after their virtual care journey.
Main Responsibilities:
Our company works with insurers, large employers and affinity organizations worldwide, to accelerate consumer access to the best treatment choices. As the global leader in our field, we are seeking a highly experienced and dynamic individual to join âthe Customer Service team.
This is an open vacancy in case you want to apply but there is no specific open position.
As a growing company, we are always willing to increase our Customer Service Team. Â The ideal candidates will have a previous customer service experience or exposure of working in a healthcare setting. Working as a Customer Service at Further Group, you will assess, plan, implement, monitor and evaluate actions required to provide the best remote support to the patient prior, during and after their virtual care journey.
Main Responsibilities:
- Provide support to incoming cases (enquires, claims, etc) according to internal procedures and communications standards
- Support the insured member to understand the clinical journey and organize the treatment recommendation in alignment with the Specialists and Health Care Providers
- Provide support to Claimants and Clients via chat, phone, email, digital platforms or other
- Coordinate Customer Service enquiries on the Digital platform including providing virtual access to the best specialists and healthcare providers in a timely and effective manner
- Be patientâs navigator throughout their virtual care journey
- Monitor usersâ activity
- Play an active role in constant development of the digital platform and its tools by providing feedback from the first line of interaction with users
- Build and maintain relationships with healthcare providers and account admins
- Be the point of contact with healthcare providers and medical secretaries
- Onboard new healthcare providers onto the platform
- Provide training on platform functionalities to account admins and medical secretaries
- Effectively respond to ad-hoc requests from healthcare professionals and patients
