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Head of Recoveries

UNLIMITED HOLIDAYS - WORK FROM ANYWHERE - FULLY FLEXIBLE

Remote:

Hybrid

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Manila (PH)

Offer summary

Qualifications:

7+ years of experience in Collections, 5 years of management/supervisory experience, Experience with training, QA and business process improvement, Proficient in Excel, SQL and analytics tools, Project management skills, ideally Six Sigma trained.

Key responsabilities:

Manage the collections process and ensure positive experiences
Create and implement collections policies with CX leaders
Identify gaps and opportunities for improvements
Evaluate third parties and manage relationships
Mentor team members and foster a positive environment

Tala Fintech: Finance + Technology Large https://tala.co/

501 - 1000 Employees

HQ: Los Angeles

See more Tala offers

Job description

Your missions

About Tala

Tala is on a mission to unleash the economic power of the Global Majority – the 4 billion people overlooked by existing financial systems. With nearly half a billion dollars raised from equity and debt, we are serving millions of customers across three continents. Tala has been named by the Fortune Impact 20 list, CNBC’s Disruptor 50 five years in a row, CNBC’s World's Top Fintech Company, Forbes’ Fintech 50 list for eight years running, and Chief's The New Era of Leadership Award. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about our mission.

By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, over nine million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we’d love to hear from you!

What You'll Do

Manage the collections process and ensure a great collections experience

Create and implement policies and procedures around collections in partnership with other CX leaders.

Understand gaps and identify opportunities for improvement

Be a customer champion who can deliver on the KPIs and SLAs

Third party vetting, performance evaluation and relationship management

Act as a mentor and coach for team members and foster a fun working environment

What You'll Bring

7+ years of experience in Collections with at least 5 years of management/ supervisory experience

Proven success with training/coaching, QA, business process improvement, and workforce planning experience

Excel, SQL, other business analytics tools experience

Experience managing a call center and Telephony system for an in-house customer experience center is preferable

Good understanding of the financial services industry (KYC, financial compliance, etc.)

Project management skills, ideally Six Sigma training

Experience working with an international team

Comfortable with ambiguity

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.