Service Account Manager (Parcel)

Job Title

Job Description

Reports to: Director of Services

Location: Remote

Introduction to role

As a Service Account Manager, your main focus is to maintain service levels and to secure new business from new and existing customers. The role will involve supporting the customers with their obsolescence challenges through the managing of the Life Cycle Plans, and also through Retrofit, Modification and Revision work to support the customers evolving needs. As the Service Account Manager, you will also be supporting the customer to ensure that the service and support they receive from Vanderlande, matches their expectations, and to evolve the contract to fulfil the customers’ needs.

Role Responsibilities

The Service Account Manager forms a key part in the Service team in Vanderlande. Their job is to develop solid long-term relationships with our existing customers and support and guide them with their Service, Support, Upgrades, Enhancement and Life Cycle requirements. You will also work alongside our other department on new projects to develop new and innovative service solutions for new projects.

Your responsibilities and activities will include:

• Grow a UK service pipeline. This will include:
  • Existing Sites:
    • Life cycle strategies
    • Service Contract renewals
    • Upgrades and enhancements
  • New Sites:
    • Develop service concept for either site-based service or support
• Work together with colleagues to produce an Account Plan for each customer.
• Pick up sales leads within each of our customers and share this back within the business for new projects and lead the upgrade and enhancement opportunities
• Responsible for the complete customer journey
• Evaluate and assess customer requirements, and ensure the proposed solution aligns to these requirements
• Work closely with the all departments in negotiating terms and conditions for project opportunities.
• Manage bid process and ensure customer expectations are managed.
• Proactive relationship management, which includes customer meetings, site visits and regular contact points.
• Grow customer knowledge business knowledge to anticipate their needs and requirements.
• Lead and manage the team to ensure a successful outcome for all
• Lead and motivate resources to ensure successful output that meets or exceeds our customer expectations.
• Working as part of the WS UK Service team to ensure a smooth running of the department and business.
• Support the internal team and our customers by looking for opportunities to continuously improve.
• Support a safe working environment within business development through championing and encouragement of a safety-first culture.

Role Qualification and Skills

• Previous strong stakeholder management experience
• Drive to win, result and goal oriented with a hands-on mentality
• Preferred knowledge of the WS UK market and customer operations
• Previous experience in Service Account Management a plus
• Relevant industry experience is a must

What we offer

• 28 days annual leave (excluding public holidays)

• Bupa Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• Perkbox includes things such as free eye tests at Specsavers including discounts on Glasses, free cinema vouchers and a weekly free coffee from Nero. Along with hundreds of savings on day-to-day shopping, trips etc.
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.