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Customer Support Agent (E-Commerce)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Mexico

Offer summary

Qualifications:

High school diploma or equivalent, 2-5 years of customer support experience, Experience with phone support is required, Familiarity with Shopify and Gorgias is a plus, Fluency in English with minimal accent.

Key responsabilities:

Support customers via multiple communication channels
Resolve product or service problems effectively
Maintain professionalism and empathy in interactions
Document customer interactions in the database
Collaborate with team to identify trends and improvements

TLNT Human Resources, Staffing & Recruiting Startup https://www.gotTLNT.com

11 - 50 Employees

See more TLNT offers

Job description

Your missions

A leading and rapidly expanding direct-to-consumer e-commerce brand and provider of premium firearm holsters and accessories is on the lookout for a seasoned E-Commerce Customer Support Agent. As a Customer Support Agent in e-commerce, you'll play a crucial role in delivering exceptional support to customers through various communication channels. This role requires strong communication skills, problem-solving abilities, and a deep understanding of e-commerce dynamics. If you're passionate about ensuring customer satisfaction, we'd love to have you on our team.

This is an incredible remote opportunity to work for a US-based company.

What You'll Do

Support customers via phone, email, chat, SMS, and social media, ensuring a seamless customer service experience.

Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.

Maintain a high level of professionalism and empathy in all customer interactions.

Document customer interactions, transactions, and feedback in the customer service database.

Collaborate with the Customer Service Manager and team members to identify trends in customer inquiries or issues and suggest improvements to processes or products.

Stay informed about new products, services, and policies to provide accurate and up-to-date information to customers.

Manage customer expectations and contribute to a high level of customer satisfaction.

Meet personal/team qualitative and quantitative targets.

What You Need

High school diploma or equivalent; higher education or certifications related to customer service are a plus.

2-5 years of proven customer support experience.

Phone support is a must.

Familiarity with Shopify and Gorgias or similar support ticketing systems is a plus.

Demonstrated ability to handle high-volume customer interactions.

Excellent communication

Ability to multitask, prioritize, and manage time effectively.

Empathetic and patient customer approach.

Fluency in English and a minimum accent are required

Salary & Perks

Competitive Salary

This is a full-time, long-term position.

The position is immediately available and requires entering into an independent contractor agreement with TLNT.

Work from home.

Availability: 7 days a week, with 8-hour shifts between 8 AM and 10 PM CST.

Two consecutive days off.

Additional perks.

The next step will take you to an application form that requires you to answer some questions and upload your resume in English. Please answer completely so that we can get to know you better.