Role overview
Waratek is seeking top quality candidates as this is a critical position for the company. As a leader in the application security market and an early stage start-up company, ensuring and maintaining customer satisfaction is absolutely essential.
This position requires good technical and security expertise combined with the ability to fully understand what the customer is trying to accomplish. The person in this role will build strong long-term relationships with a select number of accounts consisting of product resellers and managed service providers, as well as some direct end users. Some of these accounts are responsible for supporting large numbers of end users and organizations in their own right. These accounts consist of highly qualified and experienced engineers, security professionals and other related disciplines. In order to earn their trust and respect, this person must not only be equally capable and intelligent, they must demonstrate a commitment to their success. In addition, this person will lay the foundation for Support and Customer Success operations, allowing us to scale into a global, follow-the-sun, first class organization. The position will ideally be located in The Americas or Western Europe and we will consider a flexible hybrid work environment.
