Job Description
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part.
[Job Description]
オラクル製品 (おもにクラウド製品 )を使用する 主にミッションクリティカルなシステムに対して締結されるハイレベルなサポートサービス の デリバリを遂行します。 主な活動は安定運用を支援することになるが、 ライフサイクルの各ステージで 適切なサービスを提案し、お客様の合意の元で提供します。
Responsibilities
- Develop and manage the Oracle customer relationships with a designated large account, or small number of medium accounts, throughout the contracted engagement.
- Work collaboratively with Sales, the delivery teams and the customers to identify appropriate solutions to meet customer requirements.
- Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aligning contracted services with customer goals and objectives.
- Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.
- Identify and submit delivery leads for new opportunities and contract renewals. Establish and maintain a delivery governance model with the customer.
- Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Conduct periodic Service Account Planning and Account Reviews. Perform scope and risk management. May have project lead role.
[Responsibility]
お客様システムの運用上の課題を主体となって解決に導きます。 安定運用に必要な 技術 情報を 対象システム向けに取りまとめ て提供します。これら業務を社内関係者 (サポートエンジニア、開発エンジニア、製品担当、営業担当など )と連携して遂行します。状況 を関係者に 適宜 共有し必要なリソースを集結させ対応にあたります これら活動を通し、お客様と円滑なコミュニケーションを図り、提供するサービスについて 顧客満足度を高め、会社全体 のビジネスに貢献します。
[Must]
- 主にクラウドサービス上のシステム運用経験
- グローバル組織での業務経験
- グローバルチームへの依頼や情報を引き出すための英語力
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
