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Jr. Voice Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Mexico

Offer summary

Qualifications:

1-3 years of experience in voice systems, CCNP (Voice) certification or equivalent courses and practical experience.

Key responsabilities:

  • Monitor, diagnose, and resolve technical issues globally
  • Utilize monitoring tools like ServiceNow and JIRA for effective tracking
  • Manage voice equipment and various platforms
  • Oversee SBC Voice Gateways and SIP Routing
  • Participate in system management processes
NTD Software logo
NTD Software Startup https://ntdsoftware.com/
11 - 50 Employees
About NTD Software
NTD Software is a Mexican company located in Guadalajara, Jalisco, known as "the silicon valley of Mexico." We help both startups and big companies by finding the right people to join their team and creating digital solutions using the latest or well-established programming languages and tools. Our expertise is in building software from the ground up and expanding our clients' existing teams, allowing us to work with businesses globally.
See more NTD Software offers

Job description

We are seeking a Voice Specialist with 1-3 years of experience to join our team. The ideal candidate will possess strong technical expertise and excellent communication skills, with a proven ability to manage and troubleshoot voice systems on a global scale. This role requires a proactive individual who can effectively monitor, diagnose, and resolve issues, ensuring seamless voice communication across various platforms.

Responsibilities
  • Monitor global voice equipment using advanced monitoring tools.
  • Diagnose and resolve technical issues related to voice communication systems.
  • Utilize ServiceNow (SNOW) and JIRA for effective monitoring and issue tracking.
  • Apply technical expertise across various platforms, including Cisco Call Manager, Call Center Systems, and Amazon Connect.
  • Manage voice recording, retention systems, audio conferencing, and other related platforms.
  • Oversee SBC Voice Gateways and SIP Routing for optimal performance.
  • Participate in Change Management, Release Management, and Incident Management processes to ensure system reliability and efficiency.

    • Requirements
  • Exceptional verbal and written communication abilities.
  • Fluent English
  • CCNP (Voice) certification or equivalent courses and practical experience.
  • Proficiency in monitoring tools like ServiceNow (SNOW) and JIRA.
  • Experience with Cisco Call Manager, Call Center Systems, Amazon Connect, Voice Recording (NICE), and Retention Systems.
  • Proficiency in Audio Conferencing, Avaya, Zoom, Unity Mail Systems, Trader Voice Platforms (IPC BT Unigy, ISR Hoots), SBC Voice Gateways, and SIP Routing.
  • Experience in Change Management, Release Management, and Incident Management processes.

    • Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.
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