Greenlight Guru empowers some of the world’s most innovative medical device companies to bring superior, life-changing products to market faster. Our leading SaaS platform, used by over 1,000 global customers, streamlines the entire product lifecycle—from concept and commercialization to post-market surveillance.
Based in Indianapolis, IN, Greenlight Guru is a remote-first company committed to improving lives. With employees across North America and Europe, and consistently recognized as a Best Place to Work, our culture is centered around our core values. Since 2021, we've partnered with JMI Equity, a growth equity firm specializing in leading software companies, to further our mission of enhancing product quality and safety.
Greenlight Guru is looking for an experienced Clinical Guru to ensure our Clinical Customers achieve their desired outcomes when using our software. As part of the Customer Success team, the Clinical Guru is responsible for ensuring that each customer’s journey is a success from the day they reach out to us and for as long as they use our services. A key task is to ensure that all customers are well educated in Greenlight Guru’s services, get the right help and assistance when needed, and understand how to use the services effectively and in compliance with industry standards.
Clinical by Greenlight Guru, is an out-of-the-box solution for the electronic capture of data for your clinical investigations or any clinical evidence you need to generate for the entire lifecycle of your device. We are the leading clinical data collection toolbox, purposefully built for MedTech. Customers collect and manage clinical data in pre and post-market clinical studies, including registries, cohorts, surveys, human factor testing, design validation, and more.
The Clinical Guru will report to the Greenlight Guru Onboarding and Implementation team and will associate with customers from all stages with the “studying building” process. The Clinical Guru will work directly with new customers to ensure they are maximizing the use of the Greenlight Guru Clinical software and achieving their goals. As customers “graduate” from the onboarding program, the Clinical Guru will continue to communicate with customers via our support ticketing system. The Clinical Guru will provide feedback, advice, and solutions to Customers who are currently building and launching their studies.
At Greenlight Guru, we are looking for a candidate with experience in the clinical trials area of the MedTech or life science industry. Project and customer management skills will be called upon to maintain a customer “book of business” as well as follow-up on customer questions in a timely manner. A Clinical Guru is someone who is highly motivated, values autonomy, and enjoys building new processes. Someone who is motivated by helping others will be successful in this role.
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Greenlight Guru is an Equal Opportunity Employer. Individuals seeking employment at Greenlight Guru are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
At Greenlight Guru, we believe that the fundamental importance of Diversity, Equity, Inclusion, and Belonging (DEIB) is critical to our strength as a company We work to provide a safe and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. If you need assistance or accommodations to submit your application for this position, please email careers@greenlight.guru.
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