Proven experience in customer/client support, Strong communication and interpersonal skills, Aptitude for problem-solving and effective decision-making, Knowledge of internet technologies and networks, Highly self-motivated with ability to prioritize.
Key responsabilities:
Oversee client accounts and enforce IP infringements
Maintain client relationships and provide coaching
Collaborate with team globally to ensure high-quality service
Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out
We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued 👍
✅The Role
As a Brand Protection Client Manager, you will have an impact on the online presence of the clients you are working for.
Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.
Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.
The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.
Learn more about Client Management and our business here
✅Responsibilities and Duties
Oversee the day-to-day management of clients’ accounts
Building and maintaining close relations with clients to achieve excellent customer satisfaction
Oversee monthly reporting
Coaching and training analysts to meet clients’ expectations
Working independently and effectively with other team members in locations around the world
Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
Finding new and innovative ways to better protect client interests
Perform in-depth investigations and identify key offenders
Collaborate with other team members to ensure highest quality of service
Attend and participate in client meetings
✅Essential
Excellent English language skills, both verbal and written, with the ability to communicate effectively verbally and in writing to a range of audiences and stakeholders both internal and external.
Customer/Client facing support experience.
Demonstrated ability to work across a matrix organisation
Demonstrated delivery of performance management and personnel development
Proven delivery of business outcomes and targets on time and against quality standards, with a focus on continuous improvement
Knowledge of internet technologies and network
Strong capabilities in MS Power Point, Word & Excel
Proven ability to demonstrate objectivity, sound reasoning, and delivery of solutions
Ability to conduct research online across a wide range of subjects
Ability to deliver reports and presentations to a high standard
Highly self-motivated with the ability to prioritise, meet deadlines, and manage changing priorities for both yourself and the team
Collaborative approach and willingness to compromise to find solutions;
A results oriented individual who thrives working in a fast paced environment and maintains a calm approach and sound judgement when operating under pressure
Has the ability to be agile in improving frameworks and processes as technology evolves
Ideally, a Law (LLB), Information Technology or equivalent Bachelor’s degree
Experience working in the brand or content protection industry would be advantageous.
Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.
We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.
Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact💫
Required profile
Experience
Industry :
Professional Services
Spoken language(s):
Check out the description to know which languages are mandatory.
