Manager, Player Development (GNOG)

We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.

Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.

The Crown Is Yours

Elevate everything we do on the VIP team and be at the forefront of change. As a Player Development Manager (GNOG), you’ll coach Player Development Executives and VIP Hosts to deliver premier services to our VIP players and increase net revenue through proactive sales tactics while promoting outstanding service to new and existing VIP customers. While leading this team, you’ll drive innovation and implement optimal processes through thoughtful and strategic cross-functional work.

What you’ll do as Player Development Manager

• Drive key VIP sales metrics, contributing to customer engagement, market share, and net revenue while maintaining and enhancing relations with existing customers.

• Contribute to process and compliance initiatives that improve operations, efficiency, and service and provide coaching to improve team performance.

• Work closely with Analytics teams to monitor reinvestment programs including promotions and other reward incentives by routinely checking reports and actual transactions.

• Assist VIP leadership in developing and implementing sales training programs.

• Participate in the escalation process including working with clients and other DK departments to resolve client cases.

• Manage a high-performing team through coaching, actionable feedback, and a solutions-oriented approach.

What you'll bring

• Bachelor’s Degree in a related field with at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.

• At least 3 years of experience managing a sales team through effective communication, coaching, and performance management. 

• Strong understanding of the product line with an ability to identify and implement strategies that improve operational efficiency and revenues.

• Experience in coaching a team to deliver quality customer experience and consistent sales techniques.

• Must be able to obtain and maintain required State Gaming Licenses.

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Join Our Team

We’re a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don’t worry, we’ll guide you through the process if this is relevant to your role.