Sales Support Team Lead

To lead the sales support activities that enable the Sales team to maximise opportunities, through ensuring a proactive customer experience and management of efficient systems and processes.

Main responsibilities:

• Work proactively with Key Account Managers, ensuring they are contacting customers in a timely manner to ensure all opportunities are maximised.

• Responsible for managing and developing the Sales Support Co-ordinator, providing ongoing feedback and delegating effectively.

• Maintain the CRM system and support Key Account Managers to update the system in a timely and accurate manner to ensure with all customer communications so the team always have up to date data.

• Using data to analyse trends and seek new opportunities to maximise sales opportunities.

• Responsible for continual review and improvement of process and ways of working to ensure the team are working as efficiently and effectively as possible.

• Support KAM in researching new customers and reaching out to book appointments.

• Provide timely and accurate quotations in response to requests.

• Responsible for maximising opportunities for replacement of equipment by analysing asset lists and ensuring Key Account Managers follow up in a timely manner.

• Follow-up on all quotations to ensure they are converted into orders.

• Ensure all sales enquiries are responded efficiently or passed to the correct department where required.