Account Director

Who We Are

Provenir is a global fintech company with offices across North America, the UK, and Singapore. Provenir helps fintechs, financial institutions, and payment providers make smarter decisions, faster. We are passionate about technology and empowering businesses to become industry leaders. As a leading provider of decisioning and analytics products for financial services and other industries, we empower businesses to create digital-first decisioning solutions that drive business growth. If you’d like to work at an innovative fintech with a global footprint that is redefining the industry, then we want you!

This is a remote role, so the successful candidate will work from home, but preferably be based in Singapore, to meet customer needs, with occasional travel within the European territory

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What You’ll

• DoAt Provenir our Account Directors play a pivotal role, ensuring our customers unleash the full power of Proveni
• r.The candidate will own a specific territory with assigned accounts located in Southeast As
• iaYou will be accountable for both the adoption and the future growth ambitions of customers within your territor
• y.Establish yourself as the main interface with our most important clients, maintaining key relationships at an Executive leve
• l.You’ll develop a deep understanding of our customers’ business and their objectives to guide the relationship whilst seeking out targeted business expansion opportunities (up-sell / cross-sell) to realise Provenir’s growth ambition
• s.This role is quota carrying and will be responsible for all aspects of renewals, upsells, account management, and customer success plannin
• g.The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client reference
• s.Provide ongoing strategy and thought leadership that drive high value / high impact for the client’s busines
• s.Craft strategic solution proposals including business objectives, KPI metrics and ROI model
• s.Track and report on client health to identify and take action against potential churn event
• s.Escalate product or support issues as needed and manage communication with the clien

t.
Skills/Abilities Requi

• redAn understanding of delivery management for enterprise software, specifically in the Financial Services/Banking/Fintech verticals, from both a business and technology perspecti
• ve.Self-starter with a high level of motivation to get things do
• ne.Proven ability to drive continuous customer value from product(
• s).Demonstrated ability to build strong client relationships resulting in increased customer satisfaction and increased revenue through contract renewals and upselling professional servic
• es.Excellent organisational skills, with the ability to meet strict deadlin
• es.Excellent communication skills, including issue tracking, triaging, and crisis manageme
• nt.Ability to communicate with internal and external customers and all levels of manageme
• nt.Ability to understand and manage client expectations effective
• ly.Strong technical knowledge/understanding and ability to communicate technical issues to the business stakeholde

rs.
Educa

tionBachelor’s/University degree in information technology, computer science, finance/economics, or a related fi

eld.
Exper

ienceProven track record with 10+ years of relevant experience including customer success, delivery, and account management of Enterprise Software in the financial services or Fintech verti

cals.
At Provenir, we recognise that diversity and inclusion make our teams stronger. We are committed to equal employment opportunity and welcome everyone regardless of race, colour, ancestry, religion, national origin, age, sex, gender identity, sexual orientation, disability, marital status, domestic partner status, citizenship, or veteran status or medical condition. We encourage people from all backgrounds to