Clinical Operations Training & Optimization Specialist

Overview

• This position will provide in-office and remote training and optimization for new and existing Care Centers. This role will cover the Arizona and Texas regions. Candidates must be local to Phoenix/Tucson Arizona, Houston/Dallas or Austin/San Antonio, Texas, near a large airport.**
  
  

Unified Women’s Healthcare is a company dedicated to caring for Ob-Gyn providers who care for others, be they physicians or their support staff. A team of like-minded professionals with significant business and healthcare experience, we operate with a singular mindset - great care needs great care. We take great pride in not just speaking about this but executing on it.

As a company, our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob-Gyn medical affiliates - enabling them to focus solely on the practice of medicine while we focus on the business of medicine.

We are action oriented. We strategize, implement and execute - on behalf of the practices we serve.

The Clinical Operations Training and Optimization Specialist works directly with providers and clinical staff to optimize their utilization of the Practice Management System (PMIS), Electronic Health Record (EHR) and related workflows. This role primarily works with practices utilizing athenahealth, a cloud-based electronic medical record and practice management tool. Success in this role requires independently assessing and delivering customer specific training and optimization with a client service-oriented mindset. This role will provide in-office and remote training for new and existing care centers in Texas and Arizona

Responsibilities

• Perform site visits to conduct outreach, education, training and orientation sessions for providers and ancillary staff
• Deploy and manage strategies and initiatives within assigned markets
• Identify opportunities and solve problems with assigned clinical practices, interacting with the Unified and athena teams as required
• Become a Superuser for athena. This requires advanced knowledge of the tool and practice workflows to assist in the implementation of new divisions and optimization of existing practices.
• Develop subject matter expertise in athenahealth’s core products and services, including practice management, patient engagement and the EHR. This includes attaining “Certified Unified EHR Trainer” as outlined by the Unified Clinical Operations team.
• Collaborate with cross-functional areas (e.g., revenue cycle, market teams) to create and distribute educational materials regarding athena, clinical updates, and common issues
• Unify standards across multiple health care practices
• Train new care center employees on current practices and standards
• Assess opportunities and risks during and after implementation of new practices and provide a custom action plan
• Establish working relationships and collaborate with providers and office staff
• Generate call and visit reports and document all division encounters on Unified site rounding sheets
• Assist with maintenance of user and athena configurations
• Plan for and participate in events such as Committee Meetings, Networking Events and Educational Sessions that may fall outside of normal business hours
• Follow all applicable federal/state regulations including HIPAA
  
  

Qualifications

• Bachelor’s degree from an accredited university preferred or experience in Healthcare IT field
• 3+ years experience with an EHR and/or Practice Management system
• athena experience required
• Excellent written and oral communication skills
• Outstanding customer service skills
• Moderate knowledge of Microsoft Office
• Strong organizational, problem solving and decision-making skills
• Ability to prioritize and manage multiple projects and issues effectively and simultaneously
• Strong attention to detail, research and follow up skills
• Ability to work both independently and in a team setting
• A customer service mindset
• An interest in learning and ability to independently build skills and expertise with team support
• Valid driver’s license and reliable insured automobile required. Must be able to travel up to 50% of the time
  
  

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