Client Experience Operations Analyst

Job Description:

Phreesia is looking for a Client Experience Operations Analyst to join our Client Experience team. This individual supports multiple individuals and squads within the Client Experience organization who are responsible for seeking out, growing, and managing key Life Science partnerships to drive revenue growth. This is a growing team that plans to continue to expand with business needs. 

We need an individual who is comfortable taking initiative in a fast-paced environment to support business efforts and drive efficiencies. This opportunity is ideal for a proactive and organized person who is looking to work with a creative, dynamic, and fun team.  
 
Responsibilities: 

• The core of this role will focus on supporting Client Experience team members with expenses, managing calendars, coordinating client and internal team events, drafting monthly report emails, supporting sending client gifts, Salesforce data entry, managing data quality initiatives, and other various ad hoc requests.     

• Respond to support cases and requests from the Client Experience team and independently drive task completion under SLA guidelines  
• Support and drive change management processes and actively help to gain buy-in from peers on new initiatives  
• Communicate effectively at all levels  
• Increase overall efficiency of the Client Experience Operations organization 

 
Qualifications: 

• Work US hours (Eastern Time-New York) 
• Bachelor’s degree required 
• Minimum ~2 years of experience in administrative support, account management, executive support, etc.  
• Experienced working with client-facing teams including sales, customer success, account management, client services, etc. 
• Knowledge of sales practices and the most efficient customer service techniques 

• Strong communication and interpersonal skills and dedication to customer satisfaction 
• Excellent time management, prioritization, and organizational skills working from a queue 
• Strong communication skills both written and oral 
• Ability to work collaboratively with varying levels in an organization 
• Ability to pay strong attention to detail 

• Working knowledge of data analysis with ability to interpret metrics and perform data entry 
• Proficiency in PowerPoint, Microsoft Word, Excel, Outlook, SharePoint, Salesforce CRM, Zendesk, Monday.com 

Shift Timings - 5:30 pm to 2:30 am IST

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of making care easier every day. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a seven-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index for the past three years. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!