Business Applications Support Analyst

As a Business Application Support Analyst, you will provide support for core business applications which include, but are not limited to AMS360, WorkSmart, BenefitPoint, Salesforce & One80 Fusion.

 Your Impact:

• Provide customer-facing support for core business applications
• Apply strong problem-solving skills to prioritize, diagnose, and resolve customer issues
• Respond to inquiries and requests via support tickets, phone, and email
• Coordinate support assistance from vendors as needed
• Assist with user inquiries regarding organizational workflows & procedures
• Follow and assist in the creation of procedural documents
• Monitor and clear integration error logs
• Performing other operations related functions and duties as assigned

Successful Candidates Will Have:

• College degree preferred
• Proficient computer skills, in particular Microsoft M365 suite
• Prior experience using Vertafore applications preferred
• Demonstrate a strong working knowledge & proficiency in our core business applications
• Strong critical thinking skills
• Excellent written and verbal communication skills
• Self-motivated with ability to multitask in a fast-paced, dynamic environment
• Excellent customer service skills, including active listening, patience and concern for client issues

Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and nearly 5,000 employees across the US and Canada.

Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $58,000.00 - $70,000.00. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.