Market Manager (North America and Caribbean)

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan. 

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink". 

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people.

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

The purpose of this role is to account manage hotels, driving relationships to achieve profitable sales, and hit margin targets. The ideal candidate will be a relationship-powerhouse, an excellent communicator, and have the ability to negotiate naturally. In addition, the candidate should be motivated by having clear financial targets and must enjoy contributing to the culture of a small, fun, dynamic team.

Essential

This role requires an individual whose dual skill-set could paint the following picture (preferably in lastminute.com magenta colours!):

• An Administrative Powerhouse - The ideal candidate will be someone who can keep on top of multiple work-flows, can analyse data from numerous reporting sources and who maintains attention to detail under pressure. This role has little administrative support. The successful candidate will not only make the decisions, but will act upon them as well. There is a significant use of various internal systems and an aptitude for learning multiple systems is a must
• A Relationship-master-builder – An excellent communicator who can ensure lastminute.com have enduring alliances and friendships in the trade; happy to spend plenty of time out of the office or on the phone making a personal difference- the successful candidate will be able to negotiate naturally at all levels
• A Deal-Maker Extraordinaire – The ability to source exclusive supply, required by our customers, often against difficult market conditions

Main Responsibilities

• Responsible for all elements of ongoing account management - maintaining mature accounts, whilst also growing & developing new relationships.
• Evaluate existing partnerships and determine actions to optimise performance
• Contracting new hotels and expanding/exploring potential new markets
• Work with suppliers and internal teams to maximise sales & marketing opportunities
• Negotiate deals and secure the best commercial terms with hotels
• Track and monitor the competitive performance of hotels
• Attend relevant trade events & meet with suppliers on a regular basis

• Experience/knowledge of the key markets (e.g. New York/Las Vegas)
• Minimum three years experience in online travel agency, hotel or industry related role
• A history of account management and the ability to promote long-term, mutually beneficial relationships
• Travel industry contacts within relevant destination and market
• Strong problem-solving, analysis, and planning skills
• Ability to present to large groups
• Proficiency in Mac, Microsoft office, Google suites and PC applications.
• Aptitude to learn new systems quickly
• Fluent in English, additional languages a plus. 
• University degree level of education

What we offer

By joining our company, you will have the chance to:

• Join a dynamic team in an inclusive-international environment
• Grow thanks to the career journey and our internal mobility perspective
• Manage your own schedule thanks to the flexible start and end of the working day
• Work a shorter working week (36h), of which 4 hours on Friday morning 
• Get focus time for learning, development and deep work on Friday mornings
• Work partially or fully remote according to local laws
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Receive a voucher after some years in the company
• Get free snacks / fruit / hot drinks / water / beverages at our offices
• Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners