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Systemberater / Fachberater Integration Service (m/w/d)

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Germany

Offer summary

Qualifications:

Experience in installing, training and configuring software solutions, Knowledge of Prinect, Microsoft, Apple technologies, IT topics.

Key responsabilities:

  • Provide on-site and remote customer support for products
  • Assist with application support and project management
  • Create training plans and support clients throughout projects
Heidelberger Druckmaschinen AG logo
Heidelberger Druckmaschinen AG Machinery XLarge https://www.heidelberg.com/
10001 Employees
About Heidelberger Druckmaschinen AG
Heidelberger Druckmaschinen Aktiengesellschaft is a reliable and highly innovative partner to the global printing industry.For more than 170 years we have stood for quality and future viability. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. Our mission is to shape the digital future of our industry.We play a leading technological role with our integrated range of solutions and new digital business models. In doing so, we focus on the systematic end-to-end digitization of customer value creation, with a particular view to integrated system solutions for machines, software, consumer goods and performance services.With our technology leadership in our core business and a focus on digitization, we are addressing a global market in which experts expect to see moderate growth in the coming years, with strong foundations for our products and services thanks to an annual print production volume of over € 400 billion in packaging, advertising and label printing.We are also addressing new markets beyond the printing industry. For example, we have successfully established ourselves in the e-mobility market with our expertise in power electronics. Our printing technology also gives us access to the production of printed organic electronics, a future market with great potential.Legal Notices and Terms https://www.heidelberg.com/global/en/global_content/legal_notices.jspPrivacy Statementhttps://www.heidelberg.com/global/en/global_content/privacy_statement.jsp
See more Heidelberger Druckmaschinen AG offers

Job description

Are you looking for a challenge? That's what we offer!

Ihre Aufgaben:

  • Durchführen von Installation, Training und Konfiguration von Prinect und Digitaldruck Produkten für Kunden in Deutschland.
  • Kundensupport und Beratung der Prinect Produkte vor Ort und Remote in enger Zusammenarbeit mit den Kollegen aus Service, Entwicklung und Vertrieb
  • Unterstützung des 1st Level Applikationssupportteams (technische Klärung)
  • Projektsteuerung mit folgenden Schwerpunkten:
    • Analyse der Kundensituation, Abschätzung der benötigten Ressourcen und der Machbarkeit unter Berücksichtigung aller bestimmenden Faktoren
    • Erstellen von Trainingsplänen in Abstimmung mit Kunden und dem Projektteam
    • Kundenbetreuung vor, während und nach der Projektphase

Unsere Anforderungen:

  • Ausbildung Mediengestalter, Drucktechniker, Meister und /oder
  • IT-Ausbildung oder Studium der Informatik/Technik und einschlägige Berufserfahrung in einer vergleichbaren Aufgabenstellung idealerweise ergänzt durch betriebswirtschaftliche Kenntnisse
  • Kenntnisse im Bereich Prinect, Microsoft, Apple und IT-Themen sowie Erfahrung im Umgang mit Remote-Service-Tools und die Bereitschaft sich in SAP-Prozesse einzuarbeiten
  • Schnelle Auffassungsgabe bei der Einarbeitung in neue Themen, Teamfähigkeit
  • Lösungsorientierter und strukturierter Arbeitsstil, ausgeprägte Kundenorientierung, freundliches Auftreten und eine gute Kommunikationsfähigkeit
  • Eigenständiges und zielgerichtetes Arbeiten, Belastbarkeit und Flexibilität
  • Motivation zur Weiterbildung
  • Sprachen: Deutsch, gute Kenntnisse Englisch


Why work for HEIDELBERG?
 

HEIDELBERG is a company with a lively history – for over 170 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality.

 

We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey.

 

With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent.


Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.

Required profile

Experience

Industry :
Machinery
Spoken language(s):
German
Check out the description to know which languages are mandatory.

Hard Skills

Customer CentricityProject ManagementRemote Service SoftwareSAP ImplementationClient ServicesPrint Servers

Other Skills

  • Verbal Communication Skills
  • Analytical Thinking
  • Open Mindset
  • Physical Flexibility
  • Information Technology
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