Customer Success Sr Associate Partner

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

LAC FICO Customer Success team manages FICO's main clients across Latin America. The Client Success Manager (CSM) is an advocate for our clients and is responsible for maintaining and growing the existing FICO revenue stream within an installed base in the region. This position will also be responsible for developing client relationships, improving customer satisfaction, protecting and growing revenue, preventing crisis and guaranteeing that all areas and actions are synchronized and properly working according to customer expectations.

The CSM should be seen as a trust advisor to our customers. Partnering with our key clients to build strong relationships, ensuring that their solutions are exceeding their business needs and maintaining an exceptional level of customer satisfaction with FICO as a whole. - Hiring Manager

What You’ll Contribute

• Develop and manage a Territory Plan to improve customer satisfaction and grow current baseline.
• Develop, articulate, and refine FICO value specific to client needs.
• Build client relationship with key executives.
• Negotiate and drive to execution sales of value-added services, renewals and change requests.
• Negotiate and execute renewals of existing FICO software and solutions.
• Prepare and present client business reviews and account status reviews.
• Determine and oversee actions required to deal with any customer satisfaction issues.

What We’re Seeking

• Bachelor’s degree.
• Demonstrated success in enterprise software sales / customer management.
• Ability to effectively communicate across all levels of the client organization; from hands-on technical resources to C-level executives.
• Ability to promote upselling and cross selling opportunities.
• Ability to work in a team environment, yet able to lead and coordinate activities across virtual teams.
• Strong sense of urgency and able to work under tight deadlines.
• Bilingual in English and Spanish.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — More than 90% of US credit decisions involve the FICO Score.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy