Telephone Account Manager

Telephone Account Manager

Salary: £28,000 + £5,000 commission

Reporting to: Sales Manager

Workplace: Homebased

The Role

An exciting opportunity has emerged to join our account management team, offering guidance, demonstrating return on investment, and providing value to a range of customers. You will be working as part of our Account Management team and work with a variety of other internal teams at Rightmove. You will be a key member in ensuring customers’ experience is valuable, easy and successful.
Our employees share with us that Rightmove is a great place to work, and we look for people that actively contribute to the great environment that we have.

What you'll be doing

• Proactively contacting a high-volume, existing account base to establish, build and maintain relationships via phone & video
• Understand client needs to identify and conduct relevant training with customers to support the partnership
• Interpret and explain customers performance data using internal tools to add value and demonstrate ROI
• Achievement of weekly KPI’s and performance metrics relevant to business requirements. telephone meetings, quarterly contact rate, revenue and retention
• Deliver new Rightmove initiatives and business campaigns to customers
• Liaise with internal teams to build internal relationships and deliver the best outcomes for customers
• Regular sharing of learnings to colleagues and key stakeholders internally to enhance service and product offering
• Consistently create a positive sentiment and build value with our customers
• Recording information in relevant databases and ensure CRM’s are kept up to date
• Occasionally responding to new prospects with the relevant information after gaining an understanding of their business

We're looking for someone who 

• Has consistently over achieved set sales targets and business KPI’s
• Able to thrive in, and contribute to a hardworking and dynamic team
• Ability to manage customer expectations and deliver excellent service
• Individuals who can demonstrate tenacity, resilience and flexibility
• Actively exhibits a growth mindset and a willingness to learn, develop and respond to feedback
• Thrives on taking ownership and accountability for their account base and own behaviours
• Demonstrates strong planning and organisational skills

About Rightmove 

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here!  We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• Be approachable and appreciate what others do
• Make complex things as simple as possible
• Build great teams, because Rightmove is people
• Drive improvement, we can always be better
• Share early, honestly and often

We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

If all this has caught your eye, you may well be a Rightmover in the making...  

What we offer

People are the foundation of Rightmove - We’ll help you build a career on it.

• Cash plan for dental, optical and physio treatments
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes
• Hybrid working pattern with 2 days in office 
• Contributory stakeholder pension
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life
• Competitive compensation package 
• Paid leave for maternity, paternity, adoption & fertility
• Travel Loans, Bike to Work scheme, Rental Deposit Loan 
• Charitable contributions through Payroll Giving and donation matching 
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more

As an Equal Opportunity Employer, Rightmove will never discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

Ultimately, we care much more about the person you are, and how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can’t say ‘yes’ to all the above, but are smart, self-motivated and passionate about this role, then get in touch.