Customer Insights Associate

About Noon

At Noon, we believe in Student First in everything we do. That’s why we’ve built a global social learning platform that radically changes the way people learn, with the aim of positively impacting millions of students across the globe and bringing education to everyone.

Our open platform is loved by 10+ million students across 8 countries and is growing all the time – our aim is to radically transform the lives of 50+ million learners by 2023! Our students use Noon every day to engage with live interactive classes and gamified peer learning features, study with celebrity teachers, and compete and socialise with their friends.

We are a distributed company with a collaborative culture. We come from a diverse set of backgrounds and countries, enabling us to work at a global scale whilst bringing local impact by being a part of the communities we serve. As a fast-paced, innovative scaling business, our ability to learn at speed is powered by our obsession with our “student-first” culture that ultimately defines what we do and why we do it. Our principles: Student first, Never Deprive a Learner, Be Better Everyday, Be original, Own It & Be Bold. These values got us to where we are today, and they’re a big part of what we’re looking for in you.

What you will do

As a Customer Insights Associate you'll be the mastermind behind understanding our customers' needs, behaviors, and preferences. You'll dive deep into data analytics, market research, and customer feedback to extract valuable insights that will shape our product development, marketing strategies, offerings and overall business decisions.

Key Responsibilities:

1. Research: Design and implement surveys, focus groups, and other research methodologies to collect feedback from customers.

2. Insights and Feedback: Analyze quantitative and qualitative data to uncover key trends, opportunities, and challenges. Collaborate with the wider team to share insights and recommendations for product enhancements, marketing strategies, and sales process improvements.

3. Customer Engagement: Engaging with relevant target audience on various platforms like reddit/discord to understand their preferences and pitch Noon’s offerings to them.

4. Conversion of Free Users: Proactively engage with free users, understand their educational needs, and effectively persuade them to upgrade to paid subscriptions, utilizing persuasive selling techniques and product knowledge.

5. Customer Support: Serve as a primary point of contact for student queries, concerns, and technical issues. Provide prompt and accurate assistance to ensure a positive user experience and resolve any issues efficiently.

6. Performance Tracking of Telesales: Maintain accurate records of sales activities, customer interactions, and conversions. Track key performance metrics such as conversion rates, call efficiency, and customer satisfaction to measure performance.

Qualifications and Skills:

• Previous experience in consumer insights, marketing or related fields, preferably in the education or technology sector.

• 0 to 3 years of experience. (Fresh graduates are also encouraged to apply)

• Strong communication skills with the ability to articulate product features and benefits persuasively.

• Excellent interpersonal skills and a customer-centric approach with a passion for helping students achieve their educational goals.

• Ability to multitask, prioritize, and work effectively in a fast-paced, dynamic environment.

• Analytical mindset with the ability to gather and interpret data to drive informed decisions and continuous improvement.

About the Benefits

You will be joining the world's first social learning platform where you can have a real impact in a smart, low-ego, multi-cultural team. We provide an environment where you can develop your skills and deliver meaningful work that matters. You’ll be able to enjoy a competitive salary as well as a full spectrum of generous perks and rewards:

32 days off annually (8 days sick leave, 10 days casual leave, 14 earned days)

Generous Health Insurance covering you & your family

Gratuity and EOBI

Why work at Noon?

• The opportunity to work within an innovative start up in its initial stages and help shape our success globally
• Work with a team who believes in STUDENT FIRST, you will have an opportunity to build the first (BE ORIGINAL) Open Social Learning Platform that can impact millions of students across the globe
• A working environment where you can look at things differently and challenge and offer solutions and that also offers you a freedom to commit ‘n’ number of first time mistakes – NEVER DEPRIVE A LEARNER
• Complete ownership and responsibility for the success of your autonomous team across all scope of works – OWN IT and BE BOLD
• An opportunity to work with a bunch of Young, Smart, Driven, and Dynamic people who are committed to go BEYOND SELF and solve business challenges
• Work closely with the leadership team who live by the value of BE BETTER EVERYDAY to help grow an amazing organisation
• Help us to build the future of education!

About Diversity & Inclusion

At Noon, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people, and society. We’re so lucky to live in a society where differences are celebrated, so we’d expect nothing less from our teams. That means whatever your race, religion, sexual orientation, or gender, this is a place to feel at home, express yourself freely, and make your mark. Noon is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of age, disability, gender identity, marital status, race, colour, ethnicity, religion, sex, national origin, or sexual orientation. We aim to be truly representative of the world and for each and every employee to feel respected.