Workday Engagement Manager (Higher Ed)

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Engagement Manager

Are you looking to join a dynamic company that truly values their employees, offers great benefits, and has a “people first” culture? At ERPA, we encourage our employees to be innovative and welcome new ideas. Empathy, responsibility, passion, and agility are the values that ERPA emulates in the workplace and seeks in our employees.

ERPA is a client-centered technology services firm, modernizing and maximizing customer’s investment in Workday. Our team delivers holistic solutions for customers looking to maximize their Workday investment and elevate the user experience by offering on-going application management services, Phase X and follow-on solutions, analytics, and overall optimization.

Position Summary:

Are you a team-oriented, collaborative Senior Workday Engagement Manager that wants to be part of an amazing team? Don’t miss out on this great opportunity!

Our Engagement Manager plays a critical role in building lasting relationships with ERPA’s Workday customers, while managing a portfolio of AMS and Phase X clients. This role is responsible for all aspects of project delivery and helps support our customers’ long-term goals. The Engagement Manager will contribute to the development of ERPA’s Workday AMS practice and should showcase innovation, strategic thinking and have the drive to make ERPA a Workday partner of choice.

ERPA is building a candidate bench for anticipated upcoming hiring needs.

Key Responsibilities:

• Be a culture champion for ERPA’s core values (Empathy, Responsibility, Passion, Agility)

• Be the key connection between our consultants and the client

• Lead multiple Workday engagements concurrently

• Ensure projects stay within defined scope of Statement of Work (SOW) and meet agreed milestones and budget targets

• Gauge and report project health and monitor risks, issues, and escalations

• Conduct status updates and manage weekly, monthly and quarterly customer governance. 

• Assist with work assignments & resource management for AMS and Phase X engagements

• Ensure customer satisfaction remains exceptional and customers are referenceable 

Experience and Education Requirements:

• 1+ years of experience managing AMS and Phase X projects with a Workday partner is required. Experience managing Phase 1 implementations is a plus!

• Experience managing Workday projects for higher ed/public sector clients is strongly preferred.

• A Workday EM/PM certification is required and must remain in Active status throughout employment with ERPA

• Ability to learn new systems quickly (JIRA, ServiceNow, Salesforce, etc.)

• Prior experience managing projects utilizing Smartsheet 

• Excellent verbal and written communication skills are required, along with a proactive approach to ensure alignment with customers, consultants, and other internal stakeholders

• Must have excellent organizational skills and the ability to manage competing priorities

• Ability to travel up to 25%, as needed

• Demonstrated ability to work independently as well as in a team environment, coupled with a desire to have fun while building something new (required)

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job. 

Applicants are considered for all positions in accordance with statutes and regulations concerning non-discrimination on the basis of race, ancestry, age, color, religion, sex, national origin, sexual orientation, gender identity, non-disqualifying disability, veteran status, or other protected classification.

ERPA is an equal opportunity employer, as well as a substance and tobacco free workplace. All offers of employment are contingent on successfully passing the pre-employment drug screen and background investigation which may include reference checks, criminal background investigation, and when applicable licensing verification. 

Applicants must be legally authorized to work in the United States on a full-time basis. We will not consider any applicants that require sponsorship for employment visa status either now or in the future.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!