Quality Analyst
Location: Budapest, Hungary
Experience: 1 - 6 Years
Must-Have:
Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)
GAP Analysis & Controls.
Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint)
Good Knowledge of QA Audit and Evaluation function
JD:
• Conduct Transaction Quality Audits
• Provide Feedbacks and suggestions for improvement (German and English language)
• Publish Dashboards at defined intervals
• Drive Quality and process improvement initiatives
• Analysis for process deviations
• Provide data inputs to internal stakeholders
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data
Key Deliverables (KRA Measure)
• Establish controls on Transaction Processing aiming for a Zero Defect Output
• Report and Publish Transaction Quality Metrics
• Providing coaching and feedback on QA findings
• Provide Feedback and suggestions for improvement
• Continuous Focus and Drive to meet and exceed SLAs
• Carry out Quality Initiatives
Specifications & Qualification:
• Excellent verbal and written communication (German & English) in an international process
• Candidate must be college or vocational school graduates or possess comparable work experience
• The candidate should have excellent problem solving capabilities and lateral thinking skills
• Good Knowledge of QA Audit and Evaluation function
• Coaching and objection handling skills
• Good understanding of QA calibration
• Analytical skills
• Ability to handle pressure and a natural go getter
• Flexible working in shifts (07:00 to 19:00)
• Comfortable working from office
• Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage
