REMOTE German Language Customer Support

Project:You will be providing services to the clients of Mercedes-Benz, a German luxury and commercial vehicle automotive brand established in 1926. It is headquartered in Stuttgart, Baden-Württemberg, Germany. Mercedes-Benz produces consumer luxury vehicles and light commercial vehicles.

Your Responsibilities:

• Handling business inquiries and inbound calls
• Responding to customer questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions
• Processing requests and updating data in the database
• Documenting interactions in the ticket system
• Staying informed about products, policies, and community standards
• Proposing ideas for improvement to achieve client's KPI

What you will need:

• Fluent level of German language (at least C1)
• Good level of English language (at least B2)
• Communication skills
• Enthusiasm and a desire to learn new things
• Eligibility to work in Greece (EU citizenship or full rights to work in Greece)

What you will gain:

• Salary: 1300 gross x 14 months
• Performance Bonus of up 10% of the base salary per month
• Paid holidays at higher rates according to Greek law
• Equipment provided by the company for remote work in Greece
• Full-time, fixed-term Greek contract