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Insurance Customer Support with French

Remote: 
Full Remote
Contract: 
Fixed term
Salary: 
48 - 48K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Ireland

Offer summary

Qualifications:

Recognized insurance qualification (APA, CIP, ACII, FCII, QFA, LCOI or other), Minimum 3 years in an insurance intermediary or customer-facing role, Fluency in French and English (Spanish is a bonus), Proficiency in Microsoft Office/Google apps.

Key responsabilities:

  • Respond to customer queries with empathy and professionalism
  • Identify customer needs and offer tailored solutions
  • Support colleagues in handling complex issues
  • Investigate complaints and drive for resolutions
  • Maintain up-to-date records of customer interactions
Allen Recruitment Consulting logo
Allen Recruitment Consulting Human Resources, Staffing & Recruiting SME https://www.allenrec.com/
51 - 200 Employees
About Allen Recruitment Consulting
We think differently about recruitment and possess technological advantages that enable our recruiters to find better candidates faster. How? Our technology-led solution is built on leading machine learning search and automated communication/scheduling software. Our solution is described as the future of recruitment and allows us to find and engage with the potential candidates that are currently considering changing positions. Not only do we target local talent but also suitable candidates across many countries that may be interested in your role, company, and location – our candidate reach is truly global. Our software also allows us to follow up with extensive pools of passive candidates who may be interested in your role or company but are currently sitting on the fence. Trusted by many of the leading technology and finance companies across the globe since 1998, supporting their recruitment programs across multiple countries from our offices in Ireland, the UK, Poland, the Netherlands, Spain, France, Sweden and Belgium. Sourcing in permanent, temporary and contract jobs with multinationals, early stage and local indigenous companies, providing an unrivaled and established recruitment service for our candidates and clients alike. We specialize in a variety of areas, with experienced insights into areas such as Desktop/Network Admin, Software Development, Sales/Marketing, Business Support, Finance, Customer Service and HR/Recruiter roles and much more.
See more Allen Recruitment Consulting offers

Job description

Logo Jobgether

Your missions

Join Our Client's Dynamic Customer Support Team!


Do you have a passion for delivering outstanding customer service? Are you ready to elevate your career by joining an innovative, fast-paced environment? We are hiring an Insurance Customer Support with French to be the vital link between our client's European Insurance Intermediary and its valued customers!


Duration: 9 months (potential to extend)

Contract: Temporary PAYE

Location: Remote in Ireland

Visa Sponsorship: Not available

Pay: Up to 48,000 euros/year, based on experience


WHY YOU'LL LOVE THIS ROLE:

  • You’ll be at the forefront, helping customers, solving problems, and creating positive experiences through direct engagement.
  • You’ll work alongside a talented team, providing support to senior reps and tackling challenges that make a real difference.
  • Expand your expertise while making a genuine impact on customer satisfaction!


WHAT YOU’LL DO:

  • Respond to customer queries with empathy and professionalism through multiple channels.
  • Identify and assess customer needs, offering tailored solutions to ensure the best outcome.
  • Support colleagues and service providers in handling complex customer issues.
  • Investigate complaints, escalate when necessary, and drive for resolutions.
  • Maintain up-to-date records of all customer interactions in line with industry standards.


WHAT YOU BRING:

  • Qualifications: Recognized insurance qualification (APA, CIP, ACII, FCII, QFA, LCOI or other).
  • Experience: Minimum 3 years in an insurance intermediary or customer-facing insurance role.
  • Language Skills: Fluency in French and English (Spanish is a bonus!),
  • Technical Skills: proficiency in Microsoft Office/Google apps


Additional Skills

  • Exceptional communication skills.
  • Excellent time management,
  • Negotiation, and conflict resolution skills
  • Ability to work in a fast-paced environment


Ready to take your customer support career to the next level? Join a team that values your expertise, empowers you to grow, and celebrates your success!


APPLY NOW and become a key player in delivering excellence!


OR

Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com

Please don’t hesitate to contact any of our team with any questions you may have on email: info@allenrec.com or Phone: +44 3303351710


Job Reference: BBBH 25759

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Speech FluencyConflict Resolution

Soft Skills

  • Time Management
  • Customer Service
  • Verbal Communication Skills
  • Negotiation
  • Microsoft Office
  • Google Applications
Are you interested?

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