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Client Experience Associate at VAA Philippines

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Philippines

Offer summary

Qualifications:

College Graduate, Fluent in English, 1-2 years Customer Service experience, Client Facing skill, Time-management.

Key responsabilities:

  • New customer onboarding and success tasks
  • Managing team alignment, risk, and milestones, addressing complaints, handling client requests
VAA Philippines logo
VAA Philippines Scaleup https://vaaphilippines.com/
51 - 200 Employees
About VAA Philippines
VAA is the world’s only company specializing in Virtual Assistant services for Amazon sellers. VAA was established in 2017 by Gilad and Hila Freimann, who operate a successful private label Amazon business of their own. As their business grew, they quickly discovered they needed extra help in their daily Amazon operations. After a long and frustrating search for a VA in the Philippines, they were left with one overriding thought: “There must be a better way for Amazon sellers to find skilled, reliable VAs.” So, Virtual Assistant Academy (VAA) was born. At VAA, we specialize in locating, screening, training and supporting high quality Amazon VAs in the Philippines, matching them with Amazon sellers all over the world. We invest significant resources in our VAs, including a thorough screening and selection process, intensive month-long Amazon training for accepted candidates, ongoing professional development, and a warm, supportive community. For Amazon sellers, hiring with VAA means partnering with a highly skilled and motivated Amazon VA who is committed to a long-term working relationship. You can rely on your VA as a dedicated employee who will deliver consistently high-quality work on an efficient, ongoing basis. And that means peace of mind for you. VAA’s founders live and breathe Amazon every single day. In the dynamic Amazon marketplace, changes are happening all the time. Our VAs are always up-to-date with the latest tools, features and trends in Amazon. VAA employs only the very best candidates, thoroughly screened and personally selected for their dedication, commitment, and skills, via our management team on the ground in the Philippines. No matter where you are in the world, we’ll match you with your ideal Amazon-trained VA.
See more VAA Philippines offers

Job description

Company: VAA Philippines

Our team is hiring for: Client Experience Associate
Rate or Salary range per hour: $3
Work Remotely?: Yes
Work Hours and Schedule: Full time
Work Duration: Depends on your performance, preferably long term
Must be residing within the Philippines?: Yes
Must have a backup device (Desktop/Laptop)?: Yes

JOB DESCRIPTION:

New Customer Onboarding

- Lead the core team to prepare for the Kick off meeting
- Review the requirement list and manage clarification issues
- Ensure to prepare all relevant data for the kick off meeting
- Review the customer data - KYC (Know Your Customer)
- Customer classification (VIP- Might define 3 levels TBD)
- Customer profile (Based on guidelines)
- Managing set expectations and work plan with the customer
- Based on model of support , in case of Project , create plan with Milestones and target dates

Customer Success

- Ensure the team are aligned in case more then one VA supporting
- CE follow up health checks
- Internal team recurring meeting review status
- Manage risks , gaps - Identify , apply action plans for corrective actions , notify relevant stakeholders
- Track project plan targets and milestones
- Identify potential customer business growth -potential services
- Identify elements to track business growth
- Identify relevant training for VA supporting the customer (if gaps promote knowledge training)
- Customer survey /health check meetings
- Handling customer complains
- Lead the core team to resolve the complains/problems
- Holiday greetings , promotions ,courses
- End of Contract - identify potential future reopen
- Resignation of VA - smooth transition to replacement VA
- Escalation path

Customer Requests

- New requirements - additional support/training
- New service request - additional VA
- Upskill of VA
- Change of schedule/hours

JOB QUALIFICATIONS:

- College Graduate
- Must be fluent in English (speaking and in writing)
- Must have at least minimum of 1-2 years work experience in the Customer Service Client handling via Chat, Email and Calls
- Must have have strong experience and proficient to work with Client Facing
- Good time-management skills
- Available for a full time job

SYSTEM REQUIREMENTS (MAIN DEVICE):

Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 8 GB and above
Storage: 112 GB
Internet Connectivity: 20 MBPS and above (both for Download and Upload Speed)

SYSTEM REQUIREMENTS (BACKUP DEVICE):

Processor: Core i3 or Ryzen 3 and above (5th Gen) or AMD equivalent. The use of mobile phones or tablets is not accepted.
RAM: 4 GB
Storage: 112 GB
Internet Connectivity: 10 MBPS

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Data AnalysisRisk ManagementCustomer SupportProject ManagementClient Services

Other Skills

  • Verbal Communication Skills
  • Time Management
  • Problem Solving
Are you interested?

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