Customer Success Engineer

Vicarius is an Israeli-born cybersecurity startup backed by tier-1 investors from San Francisco, Portugal and Tel Aviv. Currently operating out of NYC and Tel Aviv, Vicarius is set to solve the biggest challenge of all: security vulnerabilities.

The Vicarius powered platform, vRx, is a simple and self-serve product that helps companies identify, prioritize and fix security threats in an integrated, automated, and non-traditional manner.

After successfully closing our Series B funding round, we’re looking for a hardworking, smart, tech-savvy Customer Success Engineer with a flair for IT and a passion for solving people’s problems.

Your responsibilities will involve making sure existing customers are happy and subsequently taking their happiness to the maximum level! You will be the face of the company to the customer and the customer’s representative to the company.

You will be:

• Providing continuous technical implementation, answering support calls and tickets, training and providing solutions to customers and partners/resellers.
• Identifying and leading upsell and renewal projects with existing customers.
• Being the face of the customer when working with other teams to ensure customer success (Development, Product).
• Assembling and presenting product presentations that easily convey the value proposition to potential and existing customers.
• Working with a regional team and leadership to identify process bottlenecks and initiate projects to improve customer satisfaction.
• Providing occasional assistance in the responsibilities of the pre-sales cycle (Demo, POC, Requests for information, etc.).
• Attending professional events and workshops to build and maintain professional skills and networks.

Requirements:

• Ability to take full ownership and lead assignments from A to Z while being a team player.
• 2-4 years of experience as a Customer Success Engineer, Support Engineer, or other technical-customer-facing role for SaaS companies.
• Experience with handling and troubleshooting enterprise IT environments (networks, systems, security).
• Knowledge of various operating systems - Linux, Mac, and Windows - including troubleshooting.
• Automation and scripting abilities (PowerShell, Python, Bash).
• Knowledge of cybersecurity terminology.
• Ability to speak in front of a crowd.

Nice to have:

• Knowledge of SaaS-based security products.
• Understanding of the enterprise cybersecurity ecosystem and processes.
• SaaS technical implementation experience.