Network Reliability Engineer

Job Description

Company Overview

Edgio (NASDAQ: EGIO) is an edge-enabled software solutions provider powering unmatched, secure digital experiences through a seamlessly integrated delivery, applications and streaming platform. Our globally-scaled technology and expert services fuel the world’s top brands with the capacity to deliver the fastest, most dynamic, and frictionless education, entertainment, events and applications to every user. Dedicated to providing unparalleled client care and extending value every step of the way, Edgio is a partner of choice, driving worldwide internet traffic to support the most popular shows, movies, sports, games and music, and instant-loading websites. To learn more, visit edg.io.

Job Summary

As a Network Reliability Engineer, you will resolve network problems related to our global Content Delivery Network. Your technical talent and problem-solving skills will help us provide superior performance on our CDN. Your ability to identify issues and communicate with other escalation teams will help stop/prevent customer impact. You will be expected to be a contributing team member, adding to our knowledge base, updating our processes, and supporting each other. We staff a 24/7 operation which requires shift work.

Responsibilities

• Work on the world’s fastest, most reliable content delivery network, which includes thousands of servers, applications, and network devices for some of the biggest sites on the internet, using a robust suite of custom-built monitoring tools and systems.
• Monitoring the performance, reliability, and stability of the entire global network infrastructure on a 24/7 basis. Ensuring company-wide Objectives and Key Results (OKR) and Key Performance Indicators (KPI) objects are met.
• Troubleshoot complex network and network hardware issues. This may include coordinating with third-party vendors, data center remote hand technicians, customer contacts, internal escalation teams, or other business units in order to reach a holistic solution.
• Maintaining knowledge continuity among peers and internal escalation teams. This includes updating internal knowledge bases with new processes and procedures.
• Actively involved in identifying and communicating opportunities for automation and optimization of our monitoring tasks and processes.
• Administers trouble tickets according to established guidelines, standards, and procedures. Ensures content accurately reflects all incident response efforts. Independently makes decisions regarding the next steps involved in incident response.
• Maintains mastery of established standard operating procedures and processes.
• Continual career and knowledge development, technical curiosity, and a desire to grow.
• Performs other duties as assigned.
  
  
  

Qualifications

• 2+ years professional experience working as a NOC Engineer, Desktop Support, or Jr. NET Admin role.
• Solid experience monitoring enterprise-level infrastructure using various internal and 3rd party monitoring tools.
• Experience maintaining, managing, and monitoring Network hardware such as Juniper, Cisco, and Arista.
• Working knowledge of TCP/IP, HTTP/HTTPS, and internet protocols along with a practical understanding of Internet routing and related networking technologies.
• Understanding of Data Center environments, cross connects, fiber, and ethernet.
• Knowledge of basic network troubleshooting using traceroutes, pings, and the OSI network layers. Specifically layers one through three.
• Ability to quickly and efficiently address issues or escalate to other internal support groups when necessary.
• Experience with ticketing software such as Service Now, BMC Remedy, or Jira.
• Flexible to work different shifts as needed in a 24/7/365 NOC environment.
• Familiarity with BGP, IS-IS and other common network protocols.
• Understanding of DWDM Transport topology.
• Strong understanding of the Data Center and how to troubleshoot and/or install new equipment.
• Working Knowledge of a Content Delivery Network or web hosting company
  
  
  

Inspired People. Extraordinary Results.

At Edgio we are committed to creating and delivering world-class digital experiences. Our core values act as a compass that ensures we stay on a course that empowers us to create unmatched value for our clients, extraordinary results for our shareholders, and inspire you in the work that you do.

Our values are at the heart of everything we do; they are the foundation of our high-performing culture. Ownership means we focus on the job that is most required, treating time and resources as precious like it’s your business. With a laser focus on Performance, we achieve extraordinary results through work that is planned and managed. We are Client Obsessed, we give them our full attention, they pay for it. Our First Team is radically committed to collaboration, trust, feedback, accountability, and performance. Through Design, we create better experiences through simplicity and efficiency.

Our First Team is important to us. Here are some of the benefits you can expect:

• Health and Wellness Benefits: Blue Cross PPO or High Deductible with HSA and an employer match.
• 401(k) match and employee stock purchase program.
• Basic and Voluntary Life Insurance with Employee, Spouse, and Dependent guarantee.
• Long-Term and Short-Term Disability.
• FSA, Dependent FSA and Limited FSA.
• Life Assistance Program.
• Discount Auto and Home Insurance through MetLife.
• Competitive Compensation: Base pay and benefits that are designed to be equitable and market competitive.
• Rewards for Total Performance: Incentive programs that provide exceptional rewards for exceptional performance.
• Generous Employee Referral Bonus Award Program.
• Employee Development Opportunities: Growth and coaching pathways designed to help our First Team reach their full career potential.
• Remote Friendly: Our Hub | Hybrid model enables you to work where you are personally most productive.
• Flexible Time Off.
• A diverse and global workforce.
  
  
  

This job description is not an all-inclusive summary of duties or responsibilities. Job duties or responsibilities may change with or without advance notice.

About Us

Edgio (NASDAQ: EGIO) is an edge-enabled software solutions provider powering unmatched, secure digital experiences through a seamlessly integrated delivery, applications and streaming platform. Our globally-scaled technology and expert services fuel the world’s top brands with the capacity to deliver the fastest, most dynamic, and frictionless education, entertainment, events and applications to every user. Dedicated to providing unparalleled client care and extending value every step of the way, Edgio is a partner of choice, driving worldwide internet traffic to support the most popular shows, movies, sports, games and music, and instant-loading websites. To learn more, visit edg.io .