Offer summary
Qualifications:
Associates degree preferred, relevant industry experience accepted, Microsoft, Cisco, and VMware certifications required, Minimum 12 months experience in LAN/WAN, Office365, WAN environments.Key responsabilities:
- Respond to support tickets via phone, email, portal
- Troubleshoot server, network, PC issues and provide solutions
- Handle Tier 1 escalations, update procedures, engage in certification training