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Application Support Engineer at EX Squared Outcoding

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE

Remote:

Full Remote

Contract:

Full time

Work from:

Anywhere, Latin America

Offer summary

Qualifications:

Proven work experience in technical support, Hands-on experience with OS environments, Good understanding of computer systems, Ability to diagnose and troubleshoot technical issues, BS degree in IT or Computer Science.

Key responsabilities:

Diagnosing and troubleshooting software and hardware problems
Installing applications, resolving network issues, configuring OS
Using remote desktop connections to provide customer support

Outcoding SME https://outcoding.exsquared.com/

501 - 1000 Employees

See more Outcoding offers

Job description

Your missions

Become an Outcoder as an Application Support Engineer

We are looking for an Application Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. If you’re naturally a helper, enjoy assisting people with computer issues, and can explain technical details, we’d like to meet you.

What you’ll need to be successful:

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot fundamental technical issues
Familiarity with remote desktop applications and help desk software (e.g., Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science, or a relevant field
Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus

About us: EX² Outcoding is a premier solution provider of a broad range of outsourcing services, combining proven expertise in technology and project execution for companies searching for high-quality software development solutions. We specialize in delivering the best technical solution but also in enhancing that solution creatively by working closely with stakeholders to understand the business context.

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