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Desktop Support Engineer

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

1-3 years experience in desktop support, Strong knowledge of desktop operating systems, Experience with troubleshooting software issues, Certifications like CompTIA A+ are a plus.

Key responsabilities:

  • Provide technical support for desktop/laptop systems
  • Install, configure, and maintain operating systems
  • Resolve network connectivity issues and manage user accounts
  • Create documentation of technical procedures and solutions
  • Ensure security and privacy of systems
Gig Workplace logo
Gig Workplace Hrtech: Human Resources + Technology Startup https://gigworkplace.com/
11 - 50 Employees
See more Gig Workplace offers

Job description

Company Overview


At Gig Workplace, we are committed to delivering high-quality IT solutions and comprehensive infrastructure management services with speed and flexibility. With a diverse clientele ranging from banking and insurance to government institutions and educational sectors, we strive to provide top-tier nationwide services. Join us and be a part of our success!


Job Overview


We are looking for a skilled Desktop Support Engineer to join our team at Gig Workplace. As a Desktop Support Engineer, you will be responsible for providing technical support and troubleshooting services to our clients. This is a full-time position based in Delhi, Delhi, India.


Qualifications and Skills


  • 1-3 years of experience in desktop support or a similar role
  • Strong knowledge of desktop operating systems and applications
  • Experience with troubleshooting hardware and software issues
  • Familiarity with network protocols and connectivity
  • Good understanding of security and privacy principles
  • Excellent problem-solving and communication skills
  • Ability to prioritize and manage multiple tasks
  • Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus


Roles and Responsibilities


  • Provide technical support and troubleshooting for desktop/laptop systems, software, and hardware
  • Install, configure, and maintain desktop/laptop operating systems and applications
  • Collaborate with other IT teams to resolve technical issues and escalate problems when necessary
  • Diagnose and resolve network connectivity issues
  • Manage user accounts, permissions, and access rights
  • Create and maintain documentation of technical procedures and solutions
  • Handle the setup and configuration of new hardware and software
  • Ensure security and privacy of desktop systems and data
  • Assist in the implementation of IT projects and system upgrades
  • Stay up to date with the latest technology trends and advancements in the field






Salary

18000 - 22000 INR (Per Year)


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Prioritization
  • Problem Solving
  • Verbal Communication Skills

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