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M365 Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

5+ years of related experience, Experience in Office 365 tools.

Key responsabilities:

  • Ensure timely incident resolution
  • Review and document best practices
  • Provide technical support for Tier I and II staff
  • Analyze trends to improve efficiency
  • Contribute to training and SOP development
Smart TechLink Solutions Inc. logo
Smart TechLink Solutions Inc.
51 - 200 Employees
About Smart TechLink Solutions Inc.
Smart TechLink Solutions Inc.(STS) a fast growing talent management firm providing IT staffing solutions and services to clients by developing an in-depth understanding of their business needs. STS specializes in recruiting the industry’s most experienced professionals who have been passionately solving our customer’s problems and committed in delivering meaningful technology for you to actualize ROI.We attained deep domain expertise across recruitment solutions and able to place quality resources across application development and maintenance, all facets of business analytics, including business software, performance management, infra-structure build and support, testing and quality assurance.We take time to evaluate and select the right candidates for the position as well as for your organization, drawing on a discriminating and vast pool of top talent. We ensure the Client that they have access to the Leading Professionals in Key technology fields.We are intensely invested with the brand we work for, getting into the insights of each client understanding their work culture and attribute of the people who will ensemble their requirements. No matter what you need, STS can provide scalable, long-term results for your business.
See more Smart TechLink Solutions Inc. offers

Job description

Top 5 REQUIRED Attributes:

1. 5+ years of experience in related positions

2. Experience with SharePoint Administration

3. Experience with Exchange Administration

4. Experience with Teams Administration

5. Fluency in PowerShell

 

TECHNOLOGY PROFICIENCIES:

SharePoint

Microsoft Exchange

Microsoft Teams

 

KEY WORDS:

Office 365 Tenant Administration

LOCATION: Can be remote

HOURS:: 40/week 8:00 5:00 PM CST (flexibility is required due to meetings and other events that might take place outside of work hours.)

SCJ requires resource who will meet the following job description :

  • Documented experience in multiple of the following endpoint technologies:
  • Office 365 Tenant Administration Most critical experience required here
  • Microsoft Power Platform
  • Microsoft Exchange Administration (On-Premises & Exchange Online)
  • Group Policy Management
  • Endpoint Security Tools (BeyondTrust a plus)
  • Intune Device Management (Mobile & Windows)
  • Ability to ensure that incident tickets and outages are responded to and resolved in accordance with Service Level Agreements (SLAs) for their assigned platforms/services
  • Continuously document and review recommended best practices to aide in continuous improvement and decreasing Mean Time to Repair (MTTR)
  • Provide escalated technical support for Tier I and Tier II technical personnel.
  • Experience in device compliance and reports/ Log Analytics
  • Analyze incident ticket statistics to provide recommendations on ways to eliminate any developing negative trends.
  • Inform team members and managers of important issues and information which will enhance client satisfaction and team performance.
  • Contribute in the testing and development of training material, Standard Operating Procedures (SOPs) associated with new products, services and equipment.
  • Work with internal and external resources to accurately test enhancements.
  • Perform training for Tier I and Tier II technical personnel


Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Device ManagementIncident ManagementMicrosoft Exchange ServersTechnical SupportMicrosoft Power PlatformSharePoint AdministrationGroup PolicyWindows PowerShellTrust AdministrationLog MonitoringEndpoint SecurityMicrosoft 365

Other Skills

  • Training And Development
  • Analytical Thinking
  • Team Management
Are you interested?

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