Senior Manager, Engineering Support

PRACTICE OVERVIEWRadiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

POSITION SUMMARY Radiology Partners is seeking an experienced Senior Manager of Engineering Support that will build a support team to handle product escalations, be a customer advocate that drives supportability needs and requirements into product development, and become a hands-on expert with a variety of AI solutions that are both on-prem and cloud hosted. A successful Senior Manager of Engineering Support will be laser-focused on our mission to deliver Imaging and AI-based solutions that will truly transform Radiology, be relentless in process improvement, and foster the career growth of the support team.

POSITION DUTIES AND RESPONSIBILITIES - Build the support team structure and processes to provide timely support to internal and external customers - Hire and expand the support team based on present and future needs with FTEs and contractors - Interact with customers and other support teams, assisting with product implementations and solution designs - Handle support escalations for the most complex issues - Resolve issues with hands-on debugging, analysis, and investigation - Develop support documentation to assist with knowledge sharing and implementations - Work with Product Owners to drive supportability requirements into product roadmaps - Develop on call procedures and schedules to provide 24x7 coverage - Measure product quality and refine strategies to decrease support needs - Product testing when needed

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE - 5+ years of Healthcare industry experience highly preferred - 5+ years of software engineering support experience highly preferred - 3+ years of support team management experience preferred - DICOM and HL7 familiarity highly preferred - Strong written and verbal communication skills - Strong organizational and resource management skills - Confluence and JIRA experience is preferred - Bachelor’s degree in Computer Science, Software Engineering, or a related field is preferred

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

The salary range for this position is $110,000.00 - $125,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

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