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Subject Matter Expert (Windows)

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

5+ years working as Windows Support/Administrator, Bachelor’s Degree in Computer Science or related field, Microsoft Certifications: MCDS, MCTA, MCSA.

Key responsabilities:

Evaluate customer's environment & create OS installations
Document technical issues & customer interactions
Update knowledge articles & diagnose problems
Investigate software errors & conduct system testing
Coordinate cross-functional customer support and maintenance

Five9 Large https://www.Five9.com/

1001 - 5000 Employees

See more Five9 offers

Job description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Subject Matter Expert (Windows)

Principal Duties and Essential Responsibilities:

Evaluate customer’s environment and create a scripted OS installation such as PowerShell, SCCM, and Group Policy deployment
Develop and maintain installation and configuration procedures and publish as Internal Knowledge article
Accurately document technical issues, escalations, and customer interactions
Updates Knowledge Articles (Internal/External)
Diagnoses problems accurately and works to find appropriate solutions in a timely manner
Investigate existing software to detect errors for software improvements
Proactively do trend analysis to offer preventative solutions and eliminate recurring problems.
Conduct software system testing for new products and provide feedback as necessary
Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.
Will work cross functionally in a customer facing capacity and coordinate with internal organizations with Five9.
Work within a 24x7x365 support environment.
Job requirements are subject to change based on management discretion.

Skill Requirements:

5+ experience working as Windows Support/Administrator
Bachelor’s Degree in Computer Science, Information Technology, or any related field.
Microsoft Certified Desktop Specialist (MCDS)
Microsoft Certified Technology Associate (MCTA)
Microsoft Certified Server Associate (MCSA) (any windows server)
In-Depth Knowledge in Software deployment using SCCM
In-Depth Knowledge in PowerShell scripting
In-Depth Knowledge in Configuration Group Policy
In-Depth Knowledge in Active Directory
Knowledgeable in Virtual Desktop Environment

Company Benefits:

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

#LI-MB1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.