Desktop Engineer

Job Description:

As DealerOn's Desktop Engineer you will be part of an IT team that provides internal end-user support and basic account administration. The successful Desktop Engineer will be creative and a strong problem-solver, joining a team of capable IT Desktop Engineers dedicated to supporting the company’s computing resources and infrastructure.

This is a hybrid position that will require working onsite in our Headquarters office in Derwood, MD.  It will be fully onsite for the first 2-3 months during training.  Once up to speed, it will be 1-2 days per week in the office.  Local candidates only.

Essential Functions:

• Provide support and troubleshooting services to a fleet of desktops, laptops, mobile devices, printers and other related peripherals
• Answer and resolve support cases in a timely manner and with emphasis on strong customer service
• Install and configure software and applications for workstation distribution
• Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals
• Work closely with systems, networking and security team and management to identify issues, research solutions, and escalate issues to the appropriate resource
• Guide users in conforming to established systems security practices
• Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures
• Vet and test new technology for business operations and/or initiatives
• Monitor and report security issues to management and various teams per the Incident Response procedure
• Contribute to remediation planning, testing and execution as directed
• Plan and participate in Disaster Recovery planning, testing and actual recovery efforts in the event of a declared disaster
• Perform other duties as assigned

Required Skills/Experience:

• Bachelor’s Degree or equivalent
• Experience supporting Windows Desktop Operating Systems (Windows 10, Windows 11)
• Proficient in supporting desktop, laptop and mobile hardware IT support
• Windows Server Support Basics and basic understanding of Active Directory
• Networking knowledge, including DNS and DHCP
• Excellent attention to detail, especially with communication (written and verbal) and meeting deadlines
• Proficient with Office software suite

Preferred Skills/Experience:

• 5 years’ experience in field or career
• Experience in a fast-paced, environment
• Ability to prioritize tasks that change frequently and manage unexpected demands
• Dependable, follows instructions and takes initiative to solve problems

The maximum range shown represents your earning potential with DealerOn for the life time of the role.

The posted salary range for this position may be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions.

This position is available in various US locations; however, it is not open to residents of…

Alabama (AL), Alaska (AK), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), Hawaii (HI), Idaho (ID), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Massachusetts (MA), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), New Hampshire (NH), New Jersey (NJ), New Mexico (NM), New York (NY), North Dakota (ND), Oklahoma (OK), Rhode Island (RI), South Dakota (SD), Vermont (VT), Wisconsin (WI), and Wyoming (WY).

About Us:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 5,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.

Perks and Benefits:

Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:

• Medical, dental and vision insurance
• Company matched 401K plan
• Flexible PTO + Sick Leave
• 6 weeks paid Parental Leave
• 8 Paid National Holidays
• Company-paid basic Life Insurance
• Voluntary supplemental Life Insurance
• Voluntary long-term/short-term disability insurance
• Voluntary Pet Insurance
• Optional Healthcare/Dependent Care FSA Account

DealerOn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).