Head of operational IT (Hungary)

This is a remote position.

Established in 2015, our client is a leading consumer goods company in the US. They are known for their great brands, a global footprint, and their belief in doing business the right way. The company is among the top 100 US sellers on Amazon.

The company has 8 brands, products that make life a little easier and a whole lot better. 12 million people use the products every day, more than 10 million units sold across the world.

It is a global and inclusive workplace. A diverse team made up of some 102 individuals across over 8 countries, all with different backgrounds, perspectives, and experiences. They value these differences - they're what make creativity and innovation flourish. They welcome and encourage the employees to share and run with ideas that will help the company grow.

• Monitor and improve Service Level Agreements (SLA) and Key Performance Indicators (KPI) of IT operational department.
  
• Regular review of IT policies, standards and procedures.
  
• Make sure all internal IT audit findings will be timely addressed.
  
• IT budget execution tracking.
  
• IT assets purchasing planning.
  
• Monitor and verifying internal efficiency reports including timesheets.
  
• Ensure all relevant internal processes and procedures are followed including but not limited to information security requirements and change management procedures
  

• 5+ years of experience in IT
  
• 2+ years of experience managing IT processes based on ITIL
  
• Deep understanding of ITIL/ITSM
  
• Infrastructure management - Oversight of hybrid cloud environments, applications deployed in the cloud, network security management, facilities management and hardware IT infrastructure components.
  
• Project management - Application of processes, methods, skills, knowledge and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters
  
• Information security management - Definition and management controls that an organization needs to implement to ensure that it is sensibly protecting the confidentiality, availability, and integrity of assets from threats and vulnerabilities.
  
• Great communication skills in English (oral/written)