Offer summary
Qualifications:
Degree or equivalent in Computer Science, Extensive experience in IT service domains, Strong knowledge of IT outsourcing and infrastructure, Good understanding of processes (ITIL), Fluent in German and English.
Key responsabilities:
- Ensure timely delivery of customer services
- Participate in regular service review meetings
- Manage escalations and improve quality measures
- Conduct risk assessments for infrastructure changes
- Coordinate internal and external service providers