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Front Desk Associate

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Work from:

United States

Offer summary

Qualifications:

Excellent customer service skills, Ability to lift up to 50 pounds of weight, Retail or recreation facility experience preferred, Good time management skills.

Key responsabilities:

Provide exceptional customer service
Respond to inquiries in line with company values
Manage customer service at front desk and retail counter
Perform retail sales and keep facility clean

Streamline Brands Health, Sport, Wellness & Fitness Large https://www.streamlinebrands.com/

501 - 1000 Employees

See more Streamline Brands offers

Job description

Reports to	General Manager/Assistant General Manager

Description	Our Front Desk are key members of our administrative staff.  They are responsible for providing exceptional customer service and making our customers feel welcome.

Responsibilities	Respond to all customer inquiries in a manner that supports SafeSplash’s mission, vision and values. Consistently communicate and fairly administer those policies and procedures. Strong knowledge of retail items, lessons, instructors, etc. Required to be friendly and courteous at all times and to greet every customer as they enter and leave. Manage customer service at the front desk and retail counter. Direct facility tours to new/prospective customers Responsible for answering the phone in a timely manner and getting enough information to direct calls in an appropriate manner. Responsible for all retail sales Responsible for stocking retail & maintaining coffee shop Responsible for keeping the facility in a clean, presentable manner at all times during their shift

Other Duties	Performs other duties as assigned by management.

Requirements	Required: Excellent customer service skills Must be able to lift, push, pull up to 50 pounds of weight Strongly Preferred: Retail or recreation facility experience Knowledge of swimming and/or swimming instruction Experience working with children Good time management skills

Uniforms	Front desk staff is required to wear a uniform. The uniform consists of a SafeSplash polo shirt and solid black or khaki pants. Jeans are also acceptable if they are free of tears, holes, and excessive wear. Front desk staff may also wear shorts, skirts, or capris as long as they are knee length or longer. SafeSplash Swim School will provide one polo shirt per calendar year per employee. Additional uniforms must be purchased by the employee from SafeSplash Swim School at or below cost. The uniform must be maintained in a clean, professional manner. Other clothing (pants, shorts, shoes, etc.) worn with the uniform must also be clean and professional. If at any time a supervisor determines an employee’s uniform or clothing is inappropriate he/she may require the employee to purchase an additional uniform and/or be sent home without pay.

Hours	Hourly or part-time position

Compensation and Benefits	A Company Culture of trust and support that you won’t find anywhere else Paid training in the SafeSplash Curriculum SafeSplash® Brands Curriculum Certification SafeSplash® pays at or above market wages, commensurate with experience Quarterly Bonuses tied to performance Flexible Hours Free Swim Lessons for immediate family of employees Multiple Career Growth Tracks Health Insurance for Employees Personal Time off