Job description

Description

Enterprise Mobility is excited to announce we currently have an opening for a User Support Representative in our Support Services Technology Department. This is a work from home position. The User Support Representative will be responsible for providing professional, accurate, and timely Tier 1 problem resolution for application, technical, or business-related questions in a remote support center environment. This position focuses on high levels of user knowledge, expert troubleshooting and diagnosis of issues, quality first-contact resolutions, complete and accurate documentation, efficiency, adherence to standard procedures, and customer service skills. We are looking for team players with a passion for technology, and a proven work ethic who can bring added value to the department in the form of superior customer service. **

Schedules: This full-time position offers a schedule between 6am-7pm CST during weekdays, and 7am-4pm CST during weekends, and includes working a minimum of (2) two holidays. Flexibility is based on the business need.

Benefits: This remote position offers a starting pay of (USD) $20/hr and includes paid virtual training, full-time benefits including medical, dental & vision, 401k with a company match of up to 3% and profit sharing, paid time off, employee discounts and much more.

Responsibilties**

Provide exceptional customer service while assisting global EH employees, partners, and vendors with a multitude of applications or varying technologies
Respond to and diagnose problems through research, isolation, and resolution steps
Use incident management systems to log, track, review, report, and follow up with existing workload
Resolve a high number of problems with high quality of work
Develop and implement innovative approaches for existing and potential problems
Make recommendations for enhancing efficiencies
Apply known solutions to common problems quickly and efficiently by utilizing stored technical information, escalation procedures, and troubleshooting skills
Maintain awareness of the incoming workload and adjust performance accordingly
Adhere to technical, operational, and departmental policies and procedures in a positive manner with customers and peers
Identify and submit knowledge for future issue response

_Equal Opportunity Employer/Disability/Veterans

_ Qualifications

Must currently live in the state of Missouri
Must currently live in St. Louis or the immediate surrounding area
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be at least 18 years old
Minimum two (2) years of related IT/Technical experience required
Minimum one (1) year of Microsoft Office, Citrix, and working knowledge of virtual applications and virtual machines required
Bachelor's degree preferred
Must be able to meet all current work from home technical requirements

WFH Technical Qualifications For Your Home Office

Must have a Windows PC (no Chromebooks or MACs) with Windows 10 OS
Must have access to a cell phone to validate security information authentication
Must have a computer USB headset with microphone
Must have a webcam, both built-in and detached webcams are acceptable
Must have reliable and consistent high-speed internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
- Minimum upload speed of 3 mbps and minimum download speed of 25 mbps
- Use of wireless, hotspot or WiFi “air cards” are NOT ALLOWED
The address on your application must be your current, accurate permanent address
Enterprise reserves the right to verify that your PC and internet meets or exceeds these requirements

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