Match score not available

Support Engineer

Remote:

Full Remote

Contract:

Full time

Work from:

Greece

Offer summary

Key responsabilities:

Provide technical support by responding to client inquiries, aiding with go-live processes and troubleshooting using Dynamics 365 platform capabilities.
Track client issues, prioritize tickets, and collaborate across departments for ticket resolution.
Coordinate with teams for structured release processes and offer reconfiguration and customization within the Dynamics 365 environment.

Talentuch Human Resources, Staffing & Recruiting Startup https://www.talentuch.com/

11 - 50 Employees

See more Talentuch offers

Job description

About the company:

Our client is a Microsoft Gold Partner in Dynamics 365 for Customer Engagement, was founded in 1999. Since then, it has been providing business solutions in East Mediterranean and the Middle East using Microsoft platforms and technologies. Its headquarters is located in Nicosia, Cyprus. The company is one of the leading providers of Dynamics 365 based solutions in the region, serving the CRM needs of some of the most prestigious organizations in 13 countries.

Responsibilities:

*Responding to client queries and problems to provide technical support.

*Providing go live and post-implementation support.

*Providing input and advice regarding Dynamics 365 platform capabilities and features.

*Investigating, testing, and finding solutions and workarounds to solve client’s problems.

*Taking ownership and prioritizing tickets and escalating issues internally and externally as needed to ensure timely ticket resolution.

*Working with clients to identify problems and guiding them to issue resolution.

*Logging information relevant to each ticket and being able to keep track of ticket history.

*Applying new configuration and/or fixes on client environments for testing purposes. Be part of a structured release process coordinating closely with the development department.

*Coordinating with intra-company teams for the resolution of tickets.

*Configuring, Customizing and Extending Dynamics 365 using in-build tools and API’s.

*Any Level 2 requests will have to be charged on the correct L2 contract and the time spend needs to be documented precisely in the timesheets.

*If there is a dispute from a client on a Level 2 item, regarding the number of hours spend in one week, evidence will have to be provided that the time charged is correct.