Technical Support Engineer

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Salesforce Inc. seeks Technical Support Engineer in Indianapolis, IN:

Job Duties: Serve as a Sales Cloud subject matter expert to manage global and strategic enterprise cases, addressing and resolving escalated technical and business issues. Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers. Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges and business issues. Lead the complete end-to-end customer experience. Provide effective and timely communication about caseload to Support Agents and Salesforce management. Identify training/education gaps within the team and develop/implement plans to address them. Communicate best practices with the team to enhance the quality and efficiency of the technical support group and contribute to the team knowledge base. Advocate clients' priorities internally within Salesforce. Telecommuting is an option. ˆ HQ address additionally encompasses the following Salesforce locations in Indianapolis: 433 North Capitol Avenue, 36 South Pennsylvania Street, 1 East Ohio Street, 111 Monument Circle. The permanent position may be offered at any of these locations in Indianapolis.

Minimum Requirements: Five (5) years of experience in the job offered or in any occupation in a related field.

Special Skill Requirements: (1) Documenting functional requirements for use by application designers and developers; (2) Lightning UI; (3) FLOWS; (4) Business process management; (5) Technical architecture; (6) Mapping business requirements; (7) VisualForce; (8) Root cause analysis; and (9) Optimizing and performance tuning.

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 23-140183. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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