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Technical Delivery Team Lead (m/f/d)

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Germany

Offer summary

Qualifications:

5+ years of experience building and managing delivery teams in SaaS, Proficiency in project management, working directly with enterprise clients, agile methodologies, and API-based integrations.

Key responsabilities:

Lead the CSE team in achieving goals and fostering personal development
Coordinate IT projects, maintain customer success, liaise with external partners

Flip App Information Technology & Services Scaleup https://www.getflip.com/

51 - 200 Employees

See more Flip App offers

Job description

Empowering every employee.

Our mission is to be the world's most used employee app by changing the way frontline employees work.

At Flip, we have a clear goal: to revolutionize the world for frontline workers and give them a voice. Become a Flip Game Changer and work with an unbeatable team to ensure that all employees, no matter where they work, have access to their company's internal information. If you're ready to make an impact and shape the work lives of millions of people, then you've come to the right place!

Job Description

As Team Lead for our Customer Success Engineering (CSE) team, you will be responsible for the personal development and guidance of a fantastic team. At the same time, you will actively contribute to the development of our national and international enterprise customers in your delivery expert role. You manage diverse IT and integration projects in the enterprise environment, always keeping the Flip mission and your team in mind.

What awaits you with us

You...

help the CSE team to achieve their ambitious goals
enjoy coaching people, helping them and growing together with us
work with our sales team at the beginning of the project
make our customers successful through the implementation of our integration projects
are a key player throughout the project in coordinating requirements, problem solving and developing customised software
work actively with the client's functional departments, such as Project Management, Engineering, IT and Security
have the authority to make decisions on all technical issues and thus contribute to the successful completion of the project
You are in close contact with our external development partners to ensure a smooth cooperation

What you bring to the table

You...

have at least 5 years of relevant professional experience in building and managing delivery teams in the SaaS environment
bring basic coding and / or development know-how
have experience with SSO (OIDC, Azure AD), REST API and the provision of API-based integrations in enterprise IT
are well-versed in project management, preferably Agile, ideally with PSM1 or PMI
have worked directly with enterprise clients and work effectively in cross-functional teams
can easily build relationships with internal and external stakeholders due to your customer- and people-oriented approach
have a good command of German and English

Nice to have

you have sales experience, ideally SaaS B2B experience

Additional information

What we offer you...

Home Office Friendly: Decide for yourself where you want to work every day
Modern city offices in Berlin, Cologne and Stuttgart or 100% remote: Both are possible with us, we at Flip have a hybrid work model!
Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership, enable you to buy a job bike or offer a monthly massage service in the office.
Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere.
Be part of something bigger: You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals. Fun is guaranteed!
Happy to be a Flipster: Stay tuned for regular team events, buddy lunches and culture days that bring us together as Flipsters.
Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview.

At Flip, everyone is welcome - no matter what gender you identify as or how old you are. Sexual identity, origin, religion, world view and disabilities do not influence your potential job at Flip. The most important thing is that YOU fit in!