Customer Agent

Our client Trivium, built by a team of experts, is passionate about helping people scale and grow their businesses. Using our established analytical systems and a customized strategy for digital marketing and PPC management, our goal is to generate successful outcomes for Amazon brands.

Were looking for an extremely dedicated individual to join our team as a Reviews Acquisition Specialist/ Online Communication Specialist. If social media written communication is your passion, and you would like to work with a very dedicated team, we need your help and your ideas! Be a part of a fast-paced, growing team that provides a solid work-life balance.

Responsibilities

• Finding potential leads & sending tailored messages to them (on Instagram)
• Conducting the conversation as the prospects reply (on Instagram)
• Inputting all data in dedicated databases
• Arranging giveaways with relevant influencers
• Researching market for brands from different niches: target customers, competitors, influencers/ celebrities, relevant #hashtags
• Planning and following the strategy
• Reporting to supervisor

Requirements

• Availability to work US hours (5am-1pm PST) & answer clients on rolling basis as they message us on Instagram
• Fluent English (written and verbal)
• Passion for talking with people and sales
• Self-organization, attention to details, result orientation
• Basic Excel skills

Compensation & Benefits

• Competitive salary
• Full time position
• Remote work year-round
• 4 weeks paid vacation/year
• 9 paid National Holidays
• Professional development
• This will be a remotely administered FULL TIME (40 hr/week) position with an immediate starting date upon hire. You will need to be able to accommodate different schedules and time zones. You will need a quiet workspace with fast internet, a webcam, and a microphone for video.