Customer Service Representative

 Join the Nokian Team and start enjoying your Benefits starting day one!!

The Customer Service Representative provides professional and efficient order management and fulfillment services to Nokian Tyres’ customers and Field Sales team.   He/She strives to retain present customers and develop new business by creating a superior service experience, suggesting additional services and products to serve customers’ needs.  

Responsibilities 

• Receives incoming customer orders by phone, email and Salesforce; ensures accurate and timely entry to order processing system (Oracle).  
• Responds to customer inquiries regarding order status and changes in a timely manner.
• Upholds Nokian mission and values, while demonstrating supporting behaviors in day-to-day actions.
• Other duties as assigned.

Requirements 

• High school diploma or equivalent required.  
• Basic working knowledge of Salesforce.com and/or Oracle (order entry processes).
• Proficiency in MS Office applications (Outlook, Excel, Word, PowerPoint).
• Service-oriented with a commitment to excellence and high standards.
• Excellent organizational skills and attention to detail.
• Able to work effectively in a collaborative team environment.
• Able to understand and follow written and verbal instructions.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.
• Bilingual skills a plus (French, Spanish) 
• Be legally authorized to work in the United States - this position will not offer relocation or visa sponsorship.
• Must live within commuting distance of the location.

 Benefits:

• Medical, dental, and vision insurance
• 401(k) eligible after one month
• 401(k) matching 100% on first 6%
• Employee assistance program
• Employee discount
• Life insurance
• Disability insurance
• Paid time off
• Paid parental leave
• Tuition reimbursement 
• Fitness reimbursement
• Career advancement opportunities
• Incentive Bonus

Nokian Tyres is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.