Lead Domain Specialist (Accounting)

Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for an Accounting LDS (Lead Domain Specialist) to join our team and play a key role in enhancing the support experience for both clients and internal stakeholders. This role combines technical know-how with a deep understanding of accounting and financial workflows to provide timely support, analyze ticket trends, and drive product improvements. You’ll collaborate closely with Product, Customer Exprience, Knowledge, and Training teams to lead initiatives, support new releases, and ensure our internal teams and users are well-equipped and informed. If you're customer-oriented, analytical, and thrive in a dynamic environment, this is a great opportunity to make an impact.

Responsibilities

• Supporting our team’s effort to provide optimal service and technical solutions to our clients.
• Answering support tickets opened by clients and internal stakeholders.
• Making data-driven decisions based on user experiences and ticket information.
• Providing Accounting and Financials analyses for customers and internal stakeholders.
• Leading training initiatives to keep the team educated about the Accounting and Financials product.
• Analyzing tickets and workflows to improve our ongoing activities.
• Working closely with our Client-facing and Product teams to support product-related initiatives.
• Working closely with our Knowledge team towards the shared goal of increasing self-service.
• Working with the Training team to ensure that the internal and external training for new hires and new users is up to date.
• Representing the voice of the customer in various capacities.
• Supporting new product enhancements.
• Identifying and acting to remove obstacles to deliver consistently high levels of service/user-friendly experience, both internally and externally.
• Managing new initiatives within your domains, and keeping the support team on top of the latest releases to provide an excellent service to the clients

Requirements

• Native English/Near-native speaker
• 2+ years working in a customer-facing role - a must
• Tech-savvy - strong computer skills 
• Analytical skills/thinking, strong attention to detail
• Excellent verbal and written communication skills
• Ability to adapt to a fast-paced, changing environment
• Customer orientation and the ability to go the extra mile to engage customers
• Empathetic, helpful, and positive attitude
• Availability to travel for training
• Skilled at multitasking and prioritizing effectively to meet tight deadlines
• Experience of working with product teams - Advantage
• Bachelor’s in Economics, Accounting, Business Administration, or equivalent.
• Proficiency in Google Sheets/Microsoft Excel, and familiarity with Docs, Slides, and presentations
• Technical/Analytical Skills (such as audit logs, data analysis)
• Previous use of Zendesk or similar ticketing systems

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of any characteristic protected by law.