Offer summary

Qualifications:

Bachelor’s degree or equivalent work experience required., 1-2 years in a customer-facing role such as Account Management or Customer Success., Proficient in Microsoft Office, especially Excel, with strong data analysis skills., Excellent verbal and written communication skills with a focus on building customer relationships..

Key responsibilities:

Own the accounts receivable process and serve as the main contact for payroll and repayments.

Reconcile payments from employers with their corresponding invoices.

Investigate and resolve payment discrepancies through communication with employers and internal teams.

Produce internal and external reporting related to repayments and identify opportunities for process improvements.

Job description

Rain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 2.5 million employees and backed by top investors like QED and Prosus. We’ve raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.

Rain partners with employers to provide their employees with access to their earned but unpaid wages via our app. Payments to employees are then reimbursed to Rain via withholding from the employee’s paycheck and repayment by the employer. The Finance Operations (FinOps) team manages this workflow and ensures timely repayment from our customers.

As a Finance Operations Analyst, you will own employer relationships with regards to cyclical payroll adjustments and repayments. In practice, this means you’ll problem solve late payers, reconcile inaccurate data sets, identify risks or liabilities in current customers, and find opportunities to improve our overall customer experience.

Responsibilities:

Own the accounts receivable process as part of the FinOps team, and serve as the main point of contact on payroll and repayments for a dedicated set of customer accounts
Reconcile payments from employers with their corresponding invoices
Coordinate with employers to ensure timely adjustments and payment
Investigate and resolve payment discrepancies through communication with employers, coordination with other internal teams, and/or financial adjustments
Serve as a key customer point of contact on EWA workflow issues
Evaluate current processes from both a Rain and employer perspective, and drive improvements with the Product and Engineering teams
Produce internal and external reporting related to repayments
Identify opportunities to decrease loss and time to pay for employer accounts in partnership with the Customer Success team

Skills and Qualifications:

A Bachelor’s degree or equivalent work experience
1-2 years in a customer facing role (Account Management, Customer Success, Sales, etc.) where you worked with a dedicated set of customers assigned to you
Highly proficient with Microsoft Office, including strong Excel skills and the ability to analyze large sets of data
Experience successfully building customer relationships through both verbal and written communication
Strong attention to detail, with a high level of ownership and dedication to accuracy
Demonstrated track record of problem solving skills and the ability to “connect the dots” between data across various workstreams
Comfortable working in a fast-paced environment; startup and FinTech experience is a plus
Bonus points for familiarity working with an enterprise CRM (Hubspot, Salesforce, etc.)