Process Documentation Improvement Analyst

IEM is the largest independent full-line manufacturer of electrical distribution and control systems in North America. The Company has developed one of the most sophisticated electrical product manufacturing systems in the world and has cultivated partnerships with leading component suppliers resulting in optimal solutions to customer problems.

PURPOSE OF POSITION:

The Process Documentation Improvement Analyst captures, documents, and maintains comprehensive work instructions across multiple departments. This role involves using automated process-capture tools and collaborating with stakeholders to ensure accuracy and clarity. The ideal candidate will bridge the gap between business systems and end-user documentation, ensuring consistent and accessible resources for employees.

ESSENTIAL FUNCTIONS: 

• Utilize the Microsoft 365 suite proficiently (Word, Excel, Outlook, and Teams) to support business processes and team collaboration. 
• Observe and analyze workflows across departments, (such as: labor tracking, inventory transactions, AR/AP procedures, order entry, and engineering).
• Utilize process capture software (e.g., Scribe, Tango, or UiPath Task Capture) to document and visualize workflows.
• Translate and validate captured processes into clear, standardized work instructions, including step-by-step guides and best practices.
• Collaborate with subject matter experts (SMEs) and department leads to validate, refine, and maintain accurate process documentation.
• Ensure documentation is up-to-date, version-controlled, and easily accessible to all users.
• Identify process inefficiencies and suggest improvements through documentation and analysis.
• Provide regular trainings, training materials, and user guides to support onboarding and continuous learning.
• Work cross-functionally to ensure consistency and alignment of documentation across the organization.
• Partner with our talent development teams to improve training, documentation and streamline knowledge.

SUPERVISION OF PERSONNEL:

• Initially non expected, but this may expand up to 3-5 people over time. 

REQUIRED QUALIFICATIONS:

• 3+ years of experience in business systems documentation, business process analysis, or a related field.
• Proficiency with process capture and documentation tools (e.g., Scribe, Tango, UiPath Task Capture).
• Excellent written communication skills with the ability to explain complex processes clearly.
• Strong analytical skills to understand and improve workflows.
• Ability to work independently and collaboratively across multiple teams.
• Basic understanding of manufacturing and accounting principles. 
• Exceptional written and verbal communication skills, capable of gathering technical requirements and translating technical details into clear, user-friendly instructions for end-users. 
• Must be detail-oriented with strong analytical and critical thinking skills, able to meet deadlines consistently. 

PREFERRED QUALIFICATIONS: 

• Strong knowledge of ERP systems.
• Experience with helpdesk and ticketing systems. 
• Familiarity with manufacturing processes, including inventory, engineering, and financial workflows.
• Experience in a manufacturing environment, particularly industrial electrical equipment.
• Knowledge of process mining tools (e.g., Celonis, ABBYY Timeline).
• Project management experience for handling multiple documentation initiatives simultaneously.

JOB LOCATION: 

• The position is fully remote but with up to 25% to 50% travel required to IEM facilities or conferences.