Offer summary

Qualifications:

Experience in a medical or healthcare-related virtual assistant role, Strong communication skills—friendly, clear, and professional, Proficient in managing schedules and digital records, Reliable, self-motivated, and aligned with the company's values..

Key responsibilities:

Make outbound calls to schedule new patient appointments and manage cancellations

Answer incoming calls and assist with scheduling and general inquiries

Update patient records and maintain administrative sheets

Coordinate telehealth appointments and assist with insurance-related questions.

Job description

This is a remote position.

Are you a proactive, detail-oriented virtual assistant who thrives in a fast-paced healthcare setting? A leading physical therapy practice in Illinois is seeking a full-time Medical Virtual Assistant to join our collaborative and patient-focused team.

About our client:

We’re more than just a clinic—we’re a mission-driven team dedicated to transforming lives through physical therapy. Our culture is grounded in collaboration, transparency, and a relentless pursuit of excellence. We value speed, integrity, and positive energy.

Our Core Values

Keep the Lifeblood Flowing – Financial health powers better patient care
No Jerks Allowed – We believe in respect and zero drama
Crush the Bare Minimum – Excellence is our baseline
Move Fast, Fix Fast – Momentum is everything

Responsibilities

As our Medical Virtual Assistant, you'll be the digital heartbeat of our front desk and patient coordination operations:

Patient Communication & Scheduling

Make outbound calls to leads from Facebook and Google to schedule new patient appointments
Answer incoming calls, address general inquiries, and assist with scheduling
Schedule follow-up appointments after evaluations
Manage cancellations, rescheduling, and the waitlist
Confirm appointments and manage the appointment calendar
Greet and guide patients via Zoom check-ins

Administrative Support

Update trackers and admin sheets
Maintain patient records and respond to email inquiries
Coordinate therapist schedules
Send appointment reminders and treatment plans
Assist with referral management

Patient Support & Insurance Assistance

Explain insurance benefits and assist with related questions
Follow up with patients post-treatment
Handle FAQs and send personalized communication
Coordinate and support telehealth appointments

Tools You’ll Use

We work with modern tools that streamline care and communication:

Stride EMR
RingCentral
GoHighLevel
Google Workspace (Docs, Sheets, Calendar, etc.)

Requirements

Experience in a medical or healthcare-related virtual assistant role
Strong communication skills—friendly, clear, and professional
Confident with phone and video communication
Proficient in managing schedules and digital records
Reliable, self-motivated, and aligned with our values

Benefits

Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.