IT/Customer Service

Job Summary:

We are excited to offer a flexible, fully remote opportunity for a Customer Support Advocate to join our team. This is a non-salaried, contract-based position ideal for individuals seeking remote work with adaptable hours and a performance-based pay structure. As a Customer Support Advocate, you will serve as a front-line liaison between our organization and its customers, handling service-related inquiries and requests with professionalism and care.

Key Responsibilities:

●       Respond to and resolve incoming customer service calls.

●       Manage and fulfill other customer support requests outside of phone calls.

●       Accurately document all services performed using designated service tickets.

●       Ensure each service ticket is submitted for and receives approval from your supervisor.

●       Maintain a professional, empathetic, and customer-first attitude in all interactions.

●       Adhere to established communication standards, guidelines, and procedures.

Qualifications:

●       Prior experience in customer service or support roles preferred.

●       Strong communication skills, both written and verbal.

●       Self-motivated and capable of working independently in a remote environment.

●       Reliable internet connection and suitable home office setup.

●       Detail-oriented with strong organizational skills.

Work Environment & Flexibility:

●       Fully remote — work from anywhere.

●       Flexible hours — work based on your availability and volume of service requests.

●       Compensation is based on services rendered rather than fixed hours.

**Other duties as assigned.